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About the Role
As a Guest Relations Executive, you will shape each guest’s journey by transforming pre-arrival conversations into thoughtful, personalized experiences. You will craft bespoke London itineraries, coordinate special requests, and ensure every detail is handled with warmth, imagination, and precision. Working closely with the Guest Relations Manager and team members, you will help create a culture where exceptional hospitality comes naturally and play an important part in shaping the distinctive experiences that make Cambridge House unforgettable.
Responsibilities
- Curate a seamless pre-arrival journey, anticipating guest preferences and creating personalized experiences.
- Design bespoke London itineraries, recommending exceptional dining, cultural experiences, shopping, and hidden gems tailored to each guest’s interests.
- Manage internal and external telephone calls with warmth and professionalism.
- Review daily reports, guest profiles, and arrival information to identify VIPs, special occasions, and outstanding requests.
- Coordinate personalized amenities and special arrangements with relevant departments.
- Liaise with external partners and internal team members to arrange reservations, experiences, transport, and special requests.
- Mentor and support the Guest Relations Coordinator, sharing knowledge and encouraging thoughtful, personalized service.
- Contribute ideas and initiative to the development of Cambridge House’s guest experience, helping shape service standards and traditions.
Requirements
- Exceptional communication skills, both written and verbal, with a polished, engaging manner.
- Confidence to connect with an international clientele.
- A genuine passion for London, its cultural scene, dining, arts, and hidden treasures.
- Curiosity to continually discover new experiences worth sharing.
- A collaborative and supportive approach.
- Interpersonal skills to build trusted relationships, share knowledge, and mentor fellow team members.
- Digital confidence and ability to learn property management systems and guest communication platforms.
- Flexibility to work shifts including weekends and bank holidays.
- Right to work in the United Kingdom.
Skills
- Opera or similar system experience is advantageous.
Location
- Mayfair, London
Work Type
- Full-time
- Non-Management
Experience Level
- Entry Level
About the Company
- Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026 as a luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.
- Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.
- Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.