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About the Role
The Learning & Development Manager is responsible for driving the hotel's learning strategy, fostering a culture of continuous development, and supporting operational excellence through impactful learning initiatives. This role partners with leaders across the hotel to identify development opportunities, facilitate training programmes, drive service standards, support leadership growth, and ensure employees have the tools and resources required to succeed.
Responsibilities
- Lead the hotel's onboarding programmes
- Facilitate learning and development programmes for employees, supervisors, and managers across the hotel
- Partner with department leaders to identify performance gaps and recommend effective learning solutions
- Support leadership development initiatives, including management onboarding and development programmes
- Maintain and develop the Department Trainer programme across the hotel
- Conduct learning needs analyses and develop annual learning plans aligned with business objectives
- Create and manage training calendars, development activities, and learning resources
- Monitor and evaluate the effectiveness of learning programmes and development initiatives
- Support compliance and mandatory training requirements across all departments
- Champion a culture of continuous learning, service excellence, and career development throughout the hotel
- Strengthen the hotel's talent pipeline through targeted learning interventions that build leadership capability, accelerate readiness and support internal career progression as well as cross-training programs
- Partner with hotel leadership to identify high-potential talent and implement individual development plans that accelerate growth, strengthen engagement and support retention
- Collaborate with hotel leadership to develop and execute learning strategies that address service performance gaps, elevate service excellence and drive achievement of guest satisfaction targets
- Manage Manager-in-Training, internship, work experience and other early-in-careers programs
Requirements
- Strong previous experience in a Learning & Development, Training, People Development, or similar role
- Experience facilitating training programmes and coaching employees and leaders
- Previous experience within luxury hospitality, hotel operations, or a service focused environment
- Strong facilitation, coaching, and presentation skills
- Excellent communication and stakeholder management abilities
- Strong analytical and organisational skills with the ability to identify performance improvement opportunities
- Experience developing learning solutions, training materials, or development programmes is advantageous
- Positive, collaborative, and people focused approach
- Good spoken and written English
Skills
- Facilitation
- Coaching
- Presentation
- Communication
- Stakeholder management
- Analytical skills
- Organisational skills
- Learning solution development
- Training material development
- Development programme development
Location
- London at Park Lane
Work Type
- Full time
- 40 hour working week
- Monday to Friday
Experience Level
- Experienced
Salary/Compensations
- Competitive annual package inclusive of salary and hotel service charge
- Annual profit share opportunity of up to 5% of salary
Benefits
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning where applicable
- Season Ticket Loan and Cycle to Work scheme
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes.
- Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.