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About the Role

Lead workplace operations at Markel's International HQ, creating a first-class, concierge-level experience for employees, clients, and visitors. Partner with senior stakeholders, landlords, and service providers to deliver a seamless, high-performing, and future-ready workplace environment.

Responsibilities

Lead workplace operations across International HQ and the Lloyd's office allocation, with overall responsibility for workplace standards, service delivery, and employee experience.
Lead and develop a high-performing workplace team responsible for reception, visitor management, meeting room management, workplace coordination, and workplace events.
Shape the ongoing development of workplace services, ensuring delivery models align with business needs, growth plans, and hybrid ways of working.
Own occupancy planning, space utilization, and workplace strategy, ensuring the workplace supports organizational objectives and changing requirements.
Act as a trusted advisor to business leaders on workplace matters, providing practical solutions, insight, and recommendations.
Lead workplace projects and improvements from planning through to delivery, including office moves, space changes, refurbishments, service mobilizations, and workplace technology implementations.
Be responsible for key workplace suppliers and service partners across hard and soft services, ensuring strong performance, effective relationships, and value for money.
Own workplace budgets, expenditure, and commercial decisions, balancing service excellence with financial rigor.
Drive continuous improvement across workplace operations, finding opportunities to improve quality, efficiency, and consistency.
Ensure the workplace environment operates seamlessly and delivers a positive experience for employees, clients, and visitors.
Establish clear service standards, governance, and operating frameworks that support effective and sustainable delivery.
Use workplace data, analytics, and technology to improve decision-making, optimize space utilization, and enhance service performance.
Maintain appropriate standards at 20 Fenchurch Street across health and safety, risk management, business continuity, physical security, and operational resilience.
Lead workplace governance, controls, and compliance activities, ensuring legal, regulatory, and company requirements are met.
Build strong partnerships with senior stakeholders, landlords, suppliers, and key business functions to support operational priorities and strategic initiatives.
Promote innovation and the adoption of new technologies that improve workplace effectiveness, employee experience, and operational efficiency.
Support sustainability objectives through workplace operations, projects, and supplier partnerships.
Provide clear reporting, insight, and recommendations to senior leadership on workplace performance, risks, priorities, and opportunities.
Ensure workplace resources, services, and operating models remain fit for purpose as the business evolves.
Cultivate a culture of continuous improvement, accountability, and service excellence across the workplace function.

Requirements

Significant experience leading workplace, facilities, or corporate real estate operations within a complex corporate environment.
A strong background developing teams, driving performance, and delivering high service standards.
Commercial experience across budgets, contracts, procurement, and supplier management.
Proven experience managing multiple service partners and holding suppliers accountable for performance.
Experience delivering workplace projects, operational improvements, and organizational change initiatives.
Strong stakeholder management skills with the credibility and confidence to influence senior leaders.
Excellent judgment, resilience, and decision-making capability within a fast-paced environment.
A strategic outlook coupled with strong operational awareness and attention to detail.
A passion for service excellence, workplace experience, and continuous improvement.
The confidence to challenge existing approaches and identify more effective ways of working.

Skills

Occupancy management
Workplace operations
Operational risk management
Vendor performance management
Workplace experience initiatives
Space utilization optimization
Service delivery improvement
Health and safety
Risk management
Business continuity
Physical security
Operational resilience
Workplace governance
Compliance
Budget management
Expenditure management
Commercial decision-making
Supplier management
Data analysis
Analytics
Technology implementation
Sustainability
Reporting
Stakeholder management
Team development
Performance management
Service excellence
Continuous improvement
Innovation
New technology adoption

Location

London

Work Type

Onsite
Hybrid

Experience Level

Senior

Salary/Compensations

A great starting salary plus annual bonus

Benefits

Strong benefits package
25 days paid holiday plus Bank Holidays
Opportunity to buy/sell extra leave
Fantastic company pension scheme
Private medical cover
Private dental cover
Life assurance
Travel insurance cover
Income protection
Season ticket loan

About the Company

Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries.
It is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
Company values: We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further.

Equal Opportunity

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.
We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.