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About the Role
This role oversees the end-to-end content operations process for live content on the Sky Live Events platform, ensuring system functionality and timely distribution. It involves managing live feeds, resolving issues, and communicating changes to international stakeholders to maintain a seamless customer experience.
Responsibilities
- Configure system components based on the event schedule, verifying metadata and managing last-minute changes.
- Ensure all monitoring systems are operational and the event chain is ready for live events.
- Monitor live event content and associated publishing systems, reacting to and resolving problems.
- Intervene to provide solutions or escalate issues to relevant teams.
- Safeguard customer experience by ensuring correct graphics and titles, taking corrective action as needed.
- Act as a central point of contact, communicating platform issues to all stakeholders.
- Inform international stakeholders of event delays or extensions to manage event lifecycles.
Requirements
- Demonstrated communication, coaching, and stakeholder management skills.
- Experience in live broadcast operations and/or live streaming environments, with an understanding of workflows and systems.
- Strong customer-focused prioritization skills, with experience in risk-based decision-making during incidents.
- Ability to independently resolve complex or ambiguous problems.
- Track record of delivering measurable business or operational impact.
- Ability to influence beyond own role or immediate team to drive improvements.
- Required to have the appropriate right to work in the UK.
- Sky does not offer sponsorship for this position.
Skills
- Communication
- Coaching
- Stakeholder management
- Live broadcast operations
- Live streaming
- Customer-focused prioritization
- Problem-solving
- Influencing
Location
- Osterley
Work Type
- Full-time
- Shift work
Experience Level
- Mid-level
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
About the Company
- Sky is a leading media and entertainment company connecting millions with entertainment, sports, news, and arts through innovative products and services.
- The company aims to bring the joy of a better experience to more people every day.
- Sky is committed to doing better and delivering better for its customers, colleagues, and society.
Equal Opportunity
- Sky is an equal opportunity employer and values diversity at the company.
- Sky is a Disability Confident Accredited Employer.
- Sky welcomes and encourages applications from all candidates.
- Sky will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support candidates where appropriate.
- Criminal record checks will be conducted upon successful application.
- Offers may be withdrawn based on the nature of any convictions.