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About the Role
Responsible for controlling linen stocks within the Linen Room and distributing them to various hotel departments. This role supports Linen/Uniform Porters and ensures the upkeep of storage areas.
Responsibilities
- Manage laundered items in Linen/Laundry areas.
- Assist with linen deliveries in pantry and service areas.
- Handle uniform issuing and dispatch to contractors.
- Provide excellent guest experiences by preventing oversights, damage, and late deliveries.
- Communicate with Laundry, guest work contractors, and equipment suppliers.
- Deputize during the Laundry Manager's absence.
- Act as an ambassador for Raffles London at The Owo.
- Ensure floors are well-stocked with linen for efficient room turnover.
- Continuously clear dirty linen from floors.
- Deliver bedding items to room attendants upon request.
- Stock pantries efficiently, prioritizing urgent floor replenishment.
- Manage linen and laundry equipment.
- Ensure smooth and swift linen delivery and collection.
- Manoeuvre trolleys safely in corridors and back stairs.
- Communicate linen misuse issues to Room Attendants and Laundry Manager.
- Hand over guest laundry billing to the Housekeeping Coordinator.
- Assist with staff uniform delivery, collection, and maintenance.
- Maintain the hotel's linen stock.
- Prioritize daily tasks effectively.
- Assist the Laundry Manager during stock takes.
- Be flexible with working hours based on business needs.
- Cover house porter and night shifts when necessary.
- Maintain clean and efficient stores and floors to high standards.
- Maintain professional grooming and wear clean uniforms.
- Behave professionally and politely towards guests.
- Respect guest privacy in corridors and service spaces.
- Work carefully within set timeframes with high attention to detail.
- Perform other duties as assigned, including working in different departments.
- Update work assignments in Knowcross.
- Report room defects via Knowcross.
- Monitor linen/towelling rotation using the RFID tag system.
- Report issues with RFID equipment.
- Report RFID tag shortages.
- Attend ongoing and induction training to maintain standards.
- Assist with RFID training and laundry equipment.
- Attend department training sessions and meetings.
- Report and rectify all potential and real hazards immediately.
- Be conversant with departmental Fire, Emergency, and BOMB procedures.
- Ensure emergency procedures are rehearsed, implemented, and enforced.
- Ensure the safety of persons and property by adhering to laws and ordinances.
- Promote Health and Safety awareness in all tasks.
Requirements
- Recent experience in luxury wellness or a similar role.
- Enthusiasm and commitment to delivering exceptional service.
- Ability to work within a team.
- Ability to multitask and remain calm under pressure.
- Professional and well-groomed appearance.
- Detail-oriented.
- Ability to communicate in English.
- Understanding of the luxury sector (desirable).
- Passion for hospitality and understanding of the UHNW customer (desirable).
- Ability to perform pulling, lifting, pushing, and manual handling.
- Willingness and ability to work night shifts.
Skills
- Linen stock control
- Distribution
- Uniform management
- Guest service
- Communication
- Time management
- Stock management
- Teamwork
- Multitasking
- Calm under pressure
- Attention to detail
- RFID systems
- Knowcross reporting
Location
- London
Work Type
- Full-Time
- Permanent
- Night shifts
Experience Level
- Recent experience within luxury wellness or a similar role
Benefits
- Complimentary upgrades
- Extended stays
- Discounted stays across Fairmont & Raffles properties
- Special dining and wellness discounts
- 28 days holiday plus an additional day per year of service up to 5 years (35 days total)
- Staff meals whilst on duty
- Free dry cleaning for uniform
- 3% employer pension contribution
- Enhanced sick pay
- Enhanced maternity, paternity, and adoption pay
- Life Assurance (1x salary)
- Employee assistance program (virtual GP and financial advice)
- Season ticket loans
- Cycle to work scheme
- Colleague gifting for special occasions
- Paid days off for moving house or charity work
- Internal learning and development programs
- Team events (pub quizzes, runs, parties)
- Employee benefit card with discounts up to 30% at Accor worldwide and Raffles London F&B outlets
- Worldwide development opportunities across Accor's brand portfolio
About the Company
- Raffles Hotels & Resorts is a legendary brand, steeped in history since 1887, known for its distinguished landmark addresses worldwide.
- Raffles London at The OWO is located at one of the world's most historic addresses, uniting Raffles' allure with the building's heritage.
- The OWO destination includes 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a signature chef restaurant, Guerlain spa, Pillar Wellness, and a 600-seat ballroom.
- The company values are Respect, Excellence, Belonging, Empowerment, and Integrity.
Equal Opportunity
- Raffles is committed to creating an inclusive environment where diverse talent thrives.
- We welcome candidates from all backgrounds to join our team.