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About the Role

The Cell Therapy Account Manager (CTAM) is responsible for developing relationships with Kite’s Authorized Treatment Centers (ATCs) in Japan, serving as the primary point of contact, and driving appropriate utilization of Kite’s CAR T therapies. This role ensures a seamless customer experience by cultivating strong relationships with account stakeholders, coordinating Kite’s activities, developing strategic account plans, and communicating the value of CAR T therapy.

Responsibilities

Develop Kite’s relationship with account
Build and maintain account profile for each aligned ATC
Develop significant business relationships with senior account level leadership, Thought Leaders (TLs) and other decision makers / key stakeholders
Serve as primary point of contact for the ATC and collaborate with Kite colleagues to create a streamlined, organized interface
Identify and understand the needs of account stakeholders and collaborate with Kite cross-functional colleagues to find or develop solutions
Manage day-to-day operations within account
Coordinate all Kite operational activities
Manage compliance-related activities
Provide clinical instruction to clinical staff
Oversee activities in patient treatment areas to ensure Chain of Identify (COI) per SOP protocols
Drive appropriate utilization within account
Assess performance of Kite’s therapies within account and develop and execute strategic account plans to drive appropriate utilization
Routinely meet with key ATC stakeholders to educate on the use of Kite’s therapies and communicate the latest approved messaging and clinical data
Maintain clinical expertise in basic principles of Hematology, Immunology, Non-Hodgkin's Lymphoma disease and treatment and Hematopoietic Stem Cell Transplantation
Support key Kite strategic activities in Japan
Provide Medical Affairs colleagues with appropriate feedback and insights from interactions with healthcare professionals (HCPs)
Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions and facilitating meetings with TLs
Facilitate and provide timely feedback to appropriate Kite management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities
Cultivate relationships and actively participate in grassroots advocacy / engagement activities within territory to align with regional and national initiatives
Operate in compliance with all laws, regulations and policies that govern the conduct of Kite activities

Requirements

Demonstrated record of successful account management in large accounts (direct or indirect line leadership experience) and strong brand differentiation skills
Deep clinical expertise in hematology / oncology disease and understanding of treatment landscape (5 - 7 years of experience)
Strong clinical understanding of cell therapy and ability to manage complex treatment logistics
Ability to appropriately access and handle business information in compliance with all applicable laws, regulations and / or Kite policies

Skills

Account management
Brand differentiation
Clinical expertise in hematology / oncology disease
Understanding of treatment landscape
Clinical understanding of cell therapy
Complex treatment logistics management
Business information handling
Relationship building
Strategic account planning
Communication
Collaboration
Compliance management
Clinical instruction
Advocacy and engagement

Location

Japan

Work Type

Full-time

Experience Level

5 - 7 years of experience

About the Company

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe.
We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfill their aspirations. Join Gilead and help create possible, together.
Everyone at Kite is grounded by one common goal – curing cancer. We are at the forefront of immunotherapy and engineered T cell therapy. Our personalized approach is what sets us apart. Unlike traditional pharmaceutical manufacturing, our therapies are not created on an assembly line. With CAR T-cell therapy, we are reengineering a patient’s own immune cells to fight cancer — one patient at a time.
We also are entering a pivotal time in our history with multiple planned launches and evolving competitive dynamics on a global scale. That means a fast moving, constantly changing environment and innovative culture, where we make discoveries every day – discoveries that include our own capabilities and our individual potential.