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About the Role

This role is a core member of the Digital Insights team, responsible for owning the performance analysis for a designated brand, product set, or customer journey. The Digital Insights Specialist provides the analytics that shape decisions across digital trading, product development, customer experience, and optimisation. They work closely with Digital Insights Leads, Product Managers, Trading teams, UX, CRO, and wider digital stakeholders to ensure that performance patterns are understood, context is clear, and insights help prioritise the right improvements.

Responsibilities

Take ownership of performance reporting and insight generation for a dedicated brand, product area or customer journey, developing a deep understanding of the factors driving digital performance.
Analyse customer and commercial performance trends using a range of digital analytics and feedback platforms, translating data into meaningful, actionable insights.
Partner closely with Product, Trading and Digital teams to understand business priorities, evaluate performance, and identify opportunities to improve customer and commercial outcomes.
Proactively identify performance risks, emerging trends and customer behaviour changes, providing clear recommendations to support effective decision-making.
Deliver in-depth analysis, insight packs and performance reviews that help shape strategic priorities and support wider business objectives.
Create and enhance dashboards, reporting tools and analytical frameworks that enable self-service insight and drive greater efficiency across the organisation.
Collaborate with UX, Brand, Proposition and Operational stakeholders to ensure insight-led recommendations influence roadmaps, optimisation activity and customer journey improvements.
Champion data quality and measurement accuracy, helping to maintain robust tracking and reporting standards while identifying and resolving gaps in performance data.

Requirements

Proven experience in digital analytics, performance reporting, CRO, or customer insight roles within fast-paced digital consumer environments such as telecommunications, retail, financial services, media, or ecommerce.
Strong analytical skills with the ability to interrogate complex datasets, identify key trends and behaviours, and translate findings into meaningful business outcomes.
Hands-on experience with leading analytics and insight tools such as Adobe Analytics, Google Analytics, Contentsquare, Medallia, Power BI, Looker or Tableau.
Ability to communicate complex data and customer insights in a clear, concise and engaging way for a broad range of technical and non-technical stakeholders.
Strong understanding of digital customer journeys, online performance metrics, conversion funnels and the factors that influence customer behaviour.
Highly detail-oriented, with a commitment to data accuracy, quality and delivering reliable, evidence-based insights.
Confident relationship-builder who can effectively collaborate with Product, Trading, UX, Engineering and wider business stakeholders.
Naturally curious, proactive and commercially minded, with the ability to thrive in a fast-paced, insight-led environment where priorities can evolve quickly.

Skills

digital analytics
performance reporting
CRO
customer insight
Adobe Analytics
Google Analytics
Contentsquare
Medallia
Power BI
Looker
Tableau

Location

London
Newbury

Work Type

Hybrid

Salary/Compensations

Excellent basic salary plus bonus

Benefits

Vodafone benefits
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
top-notch parental leave policies

About the Company

We believe that through collaboration and connection with our colleagues we can achieve great things.
We’re here to build a network the UK can count on – one that connects people, places and potential.
Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here.
We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.
From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Join us and you’ll be at the heart of change.
That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like.
With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country.
Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go.
We’re proud of the progress we’ve made, but we’re just getting started.
Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront.
From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
We are joining forces to create the biggest mobile network provider in the UK.
Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.
There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape.
We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of.
This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

Equal Opportunity

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them.
We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.