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About the Role

This role is central to protecting and growing revenue across a large portfolio of small/medium law firm customers, while championing the adoption of Thomson Reuters' newest AI-powered solutions that are transforming how legal professionals work. You will act as a trusted advisor to your customer base, combining relationship management, risk-based prioritization, and consultative selling to ensure customers realize the full value of their Thomson Reuters solutions, while identifying opportunities to expand that value through upsell and cross-sell.

Responsibilities

Own retention and risk prioritization across a large book of law firm customers, using risk data and account health indicators to guide daily activity and focus effort where it matters most.
Help the sales executive identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer's specific aims, goals, and workflows.
Drive increased adoption of new and existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work.
Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
Maintain accurate, up-to-date account and pipeline data within CRM systems to support accurate reporting and forecasting.
Consistently meet or exceed defined activity KPIs, managing a high-volume book of business with strong organization and prioritization skills.
Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows, increasing overall stickiness and reducing churn risk.
Work cross-functionally with New Business, Customer Success, Product, and Marketing teams to deliver a joined-up customer experience across the territory.
Maintain a curious, consultative approach, staying close to customer needs, market trends, and competitor activity to inform account strategy.

Requirements

Proven experience in account management, customer success, or sales within a B2B environment.
Strong organizational skills with the ability to manage a large, diverse portfolio of accounts efficiently.
A curious, consultative mindset with genuine interest in understanding customer challenges and how technology, particularly AI, can solve them.
Excellent interpersonal and relationship-building skills, with comfort engaging with stakeholders at all levels within law firms.
A data-driven approach, with comfort using risk and usage data to prioritize time and effort.
A track record of achieving retention, upsell, and activity-based KPIs.
Strong communication and collaboration skills, with experience working alongside New Business or Sales colleagues.
Passion for technology and innovation, with an interest in AI's role in transforming the legal industry.

Skills

AI
Relationship Management
Consultative Selling
Sales
Account Management
Customer Success
CRM
Communication
Collaboration

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Associate

Benefits

Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Work from anywhere for up to 8 weeks per year
Two paid volunteer days off annually

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
More information about Thomson Reuters can be found on thomsonreuters.com.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.