Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Senior Workplace Experience Specialist role.
Rezi rewrites your resume against Williams Lea's job description. Free.
Tailor your resume to this Senior Workplace Experience Specialist role.
Rezi rewrites your resume against Williams Lea's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Workplace Experience Specialist posting at Williams Lea — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Workplace Experience Specialist posting at Williams Lea — free, in seconds.
About the Role
The Senior Workplace Experience Specialist is responsible for providing general clerical office support, including copy, fax, hospitality, and managing print production services. This role ensures exceptional customer service, quality control, and timely delivery of client requests, supporting business operations through efficient management of print equipment, vendors, and document distribution.
Responsibilities
- Act as the primary point of contact for print-related requests.
- Advise stakeholders on print specifications, paper stocks, finishes, and production options.
- Manage urgent and complex print projects.
- Provide regular updates on production status and delivery timelines.
- Perform floor walks, deliveries to desk, and MFD checks/first line fixes.
- Ensure a high level of customer satisfaction.
- Liaise with external print suppliers and production partners.
- Obtain quotations and manage print procurement.
- Monitor supplier performance, quality, and delivery standards.
- Coordinate large-volume and specialist print jobs outsourced to vendors.
- Monitor print room equipment performance.
- Arrange maintenance and service calls when required.
- Manage consumables including paper, toner, and finishing supplies.
- Minimise downtime and ensure business continuity.
- Coordinate packaging and shipment of printed materials.
- Manage local, national, and international distributions.
- Track deliveries and resolve logistical issues.
- Maintain accurate distribution records.
- Produce print volume and cost reports.
- Monitor print budgets and identify cost-saving opportunities.
- Maintain operational procedures and service documentation.
- Support continuous improvement initiatives.
- Support Account Manager with month end processing and people management.
Requirements
- Experience within a corporate print room, reprographics, document services, or print production environment.
- Strong knowledge of digital print production processes.
- Excellent customer service and stakeholder management skills.
- Ability to work accurately under pressure and meet strict deadlines.
- Strong attention to detail and quality control.
- Experience with high-volume production print equipment (Canon) is desirable.
- Knowledge of print finishing techniques and materials is desirable.
- Experience managing print vendors and outsourced production is desirable.
Skills
- Print production
- Customer service
- Stakeholder management
- Vendor management
- Logistics
- Reporting
- Administration
- Digital print production processes
- Print finishing techniques
- High-volume production print equipment
Location
- London, EC2M
Work Type
- Full time
- Permanent
Experience Level
- Senior
Salary/Compensations
- £33,000 per annum
Benefits
- Company benefits
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes
- Retail vouchers
- TechScheme
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Global employer with career development prospects
About the Company
- Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
- Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Equal Opportunity
- The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law).
- It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
- If you have a disability and prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).