Sales Support & Sales Planning Specialist , Rakuten Mobile Shop Business , Business Enablement Group - Area Business Promotion Department , Area Business Supervisory Department(GSD)
Rakuten · JP
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About the Role
The Area Business Promotion Department focuses on creating customer touchpoints and driving business growth through physical stores, primarily managing Rakuten Mobile shops nationwide. These stores are key customer engagement points, supporting the brand experience by offering access to various Rakuten Group services. This role supports sales operations for the store network, aiding management decision-making and maximizing departmental performance.
Responsibilities
- Conduct onboarding for new hires, including orientation, entry procedures, business system account issuance, authority management, and setup tasks.
- Manage and coordinate manager schedules, prepare and facilitate meetings, take minutes, and follow up on tasks.
- Aggregate KPI results, create reports, assist with budget-vs-actual management, and extract data/prepare materials for sales strategy execution.
- Handle inquiries from stores and process operational administrative tasks.
- Manage the administrative side of sales promotion tools and events.
Requirements
- Experience in sales administration, sales support, departmental assistance, or back-office operations, with a track record of handling tasks to support internal stakeholders accurately and swiftly.
- Experience in multitasking various routine and non-routine duties, such as handling entry procedures, account issuance, various applications, meeting setups, schedule coordination, and inquiry responses.
- Experience in completing tasks within deadlines by organizing requests, prioritizing, and managing progress while collaborating with multiple stakeholders.
- Proven ability to demonstrate accuracy and coordination skills in fast-paced environments, such as supporting sales organizations or store operation departments.
- TOEIC score of 800 or higher.
Skills
- Data aggregation and management using Excel (functions, pivot tables).
- Creating internal materials using PowerPoint (meeting documents, reports, operational manuals).
- Data aggregation and analysis using SQL, Python, or BI tools (e.g., Tableau) (Desired).
- Visualizing inefficiencies and leading workflow optimization (Desired).
Location
- Nagoya Branch Office
- Tokyo Head Office
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- Rakuten Mobile shops serve as vital customer touchpoints, offering cross-sectional access to Rakuten Group services including telecommunications, finance, and e-commerce.