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About the Role
As a Safety & Incident Response Specialist, you will help ensure travellers and Tour Directors receive prompt support during unexpected events. This role is crucial for maintaining the safety and well-being of participants on EF Educational Tours.
Responsibilities
- Run communication systems and processes for 24/7 incident response.
- Manage on-tour incidents, including hotel and coach issues, medical emergencies, and security events.
- Take ownership of global incident response during local business hours.
- Build and deliver training on safety and emergency roles to Tour Directors, suppliers, and internal teams.
- Work with regional operations teams to manage risk controls for hotels, activities, transportation, and Tour Directors.
- Confirm adherence to safety protocols and ensure consistency in policies and decisions.
- Help build a strong safety culture across EF.
- Apply ISO 31000 and ISO 31030 risk management standards.
- Partner with Operations, Sales, and regional offices to improve working methods.
Requirements
- Full professional fluency in English, spoken and written.
- Ability to clearly explain complex safety procedures to global Tour Directors.
- One to three years of experience in customer service, sales, operations, or similar.
- A background in the safety or security industry.
- Solid risk judgement and a good gut instinct.
- Ability to thrive on the unknown and enjoy working in emergency response.
- Proactive and independent work ethic.
- Strong ownership and resilience, with the ability to make quick decisions under pressure.
- Sharp attention to detail and a process mindset.
- Proficiency in Microsoft Excel and in reading dashboards and data sets.
- Must be a Japanese citizen or have the legal right to live and work in Japan.
Skills
- Risk management
- Incident response
- Communication
- Training delivery
- Microsoft Excel
- Data analysis
- AI usage
- AI agent creation
Location
- Tokyo
Work Type
- Full-time
Experience Level
- 1-3 years
Benefits
- Yearly tuition reimbursement for professional development
- Travel opportunities for role and industry conferences
- Global meetings and training
- Annual Staff Travel Experience Program
- Seasonal office events and parties
- Discounts on EF programs for self, friends, and family
About the Company
- EF Educational Tours is a leader in international educational programs and experiences, fostering understanding between people and cultures.
- EF creates immersive experiences through language, cultural exchange, academic studies, and educational travel.
- Founded in 1965 in Sweden, EF is a global association of education companies with a mission to open the world through education.
- EF has been recognized on Forbes World’s Best Employers and Top Companies for Women lists, Fast Company’s Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.