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About the Role

As an Inbound Customer Service Representative, you will be the first point of contact for roadside assistance calls, helping people feel safe, supported, and back on the road quickly. This role offers the chance to build meaningful skills, grow your career, and make a real impact every day.

Responsibilities

Handle inbound roadside assistance calls calmly, professionally, and accurately.
Reassure members and provide concise guidance in line with quality standards.
Maintain accurate records and handle member information confidentially.
Assess member needs and coordinate the appropriate service efficiently.
Work with internal teams to deliver timely outcomes.
Navigate multiple systems while following processes and procedures.
Use sound judgement under pressure to deliver positive member experiences.

Requirements

Proven experience working in customer service and a passion to help people.
Previous contact centre experience is welcomed but not essential.
Perform effectively in fast-paced, high-volume environments while remaining calm under pressure.
Maintain focus through challenges, quickly recovering with a positive, can-do attitude.
Embrace change and confidently adopt new systems, processes, and responsibilities.
Deliver empathetic, solutions-driven support so every member feels heard and supported.
Apply strong listening and communication skills with discretion and professionalism.
Navigate multiple systems efficiently with strong attention to detail.
Work independently and proactively within a remote team environment.
Value teamwork and actively build strong relationships both virtually and in person.
Must live within 100km from central Gosford and willing to come into Sydney Olympic Park during the training period.
All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.

Skills

Customer Empathy
Clear Communication
Data Integrity
Critical Thinking
Collaboration
Systems Proficiency
Problem Solving
Customer Service Experience
Resilience & Composure
Emotional Resilience
Adaptability
Empathy & Member Focus
Communication & Professionalism
Technical Confidence & Accuracy
Self-Motivation
Team Connection

Location

Hybrid working
Sydney Olympic Park
Gosford

Work Type

Full-time Permanent
Hybrid

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

Great pay + shift loadings for early, late, weekend and public holiday shifts
Eligibility for KPI bonuses (after induction period)

Benefits

5 weeks annual leave + a “Me Day” after your first year of service
Huge discounts on travel, holidays, groceries, movies, fitness, insurance & more
Career pathways across NRMA

About the Company

We’re one of Australia’s most Австралия’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart.
From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, harbour transport, and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.
Life with us is more than just a job – it’s your chance to make a difference together.

Equal Opportunity

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.