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About the Role
As a Key Account Manager, you will represent our brands to strategically important customers in the London On Trade. You will leverage your commercial expertise and brand stories to build lasting partnerships, grow our brands, and achieve commercial objectives within independent halo accounts and leading hospitality groups. This role offers a significant opportunity to contribute to our growth and create more meaningful consumer experiences across a diverse portfolio of key London hospitality clients.
Responsibilities
- Execute the commercial strategy across London halo accounts and selected market-leading hospitality groups, translating customer plans into sustainable brand and business growth.
- Own account-level pricing, investment, and profitability, collaborating with Commercial Marketing and Finance to align customer plans with long-term brand and business goals.
- Lead monthly, quarterly, and annual business performance reviews and forecasting, analyzing depletion, stock levels, and key activities for brands and competitors to share best practices.
- Manage the P&L and commercial performance for assigned London halo accounts and hospitality groups.
- Build and develop trusted, mutually beneficial relationships with key customer stakeholders and distributors, influencing decision-makers at both venue and group levels.
- Foster strong partnerships with internal functions, particularly Commercial Marketing and Finance, to develop and execute customer plans.
- Ensure compliance and professionalism, staying informed of relevant laws, regulations, and policies, and leading appropriately in crisis-management situations.
- Achieve annual RSVP3 goals (Range, Space, Visibility, Price, Promotion & Persuasion) across relevant accounts and venues, ensuring plans are effectively executed at the outlet level.
- Identify and develop opportunities for sustainable, value-adding growth through customer insight, effective negotiation, activation, and problem-solving.
- Be present in the field, frequently visiting bars, identifying trends, and building relationships within London's hospitality scene.
Requirements
- A minimum of 2–3 years’ sales or commercial experience, including On Trade account management.
- Experience managing hospitality groups or multi-site customers is an advantage.
- A strong ability to forecast accurately and an attention to detail.
- Ability to use data to create commercial arguments.
- Entrepreneurship and an eye for new opportunities.
- Highly developed influencing and negotiating ability.
- Well-developed written & verbal communication, presentation skills.
- Result oriented team player with a strong collaborative approach.
- Business and relationship focused.
- Ability to work under pressure with a “can-do” attitude & resilience.
- Agility – demonstrates flexibility and adaptability in a wide range of situations.
- Embraces change and be able to adapt external best practice to own organizational situation.
- Forward thinking and action orientated – challenges the status quo to proactively and creatively identify opportunities for improvement.
- Decisive, commercially aware and customer focused approach.
- Good administrative and organizational skills.
Skills
- Sales
- Commercial experience
- On Trade account management
- Forecasting
- Data analysis
- Negotiation
- Communication
- Presentation
- Teamwork
- Collaboration
- Relationship building
- Problem-solving
- Adaptability
- Agility
- Administrative skills
- Organizational skills
Location
- London
Work Type
- Full-time
- Hybrid
Experience Level
- 2-3 years
About the Company
- Suntory Global Spirits is a world leader in premium spirits with a clear vision, strategy, and a world-class brand portfolio.
- The company is growing its global footprint with an ambition to achieve $10B in sales by 2030.
- Rooted in two centuries of family heritage, Suntory Global Spirits combines the new with the familiar, fostering an inclusive and engaging culture that encourages innovation and excellence.
- We are establishing our own commercial business in the UK, a significant market for our premium brands, and are building a world-class team to create an exciting new business.