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About the Role

Rakuten Travel is seeking a Project Leader to enhance its fraud prevention systems, aiming to become the world's No. 1 Online Travel Agency. This role involves designing and implementing strategic rule designs and systemic innovations to ensure a secure and trustworthy platform for users and partners, leveraging big data and AI for advanced detection and automation.

Responsibilities

Oversee the detection, analysis, and prevention of fraudulent and inappropriate activities.
Build a world-class, safe, and secure transaction foundation by visualizing risks through data analysis.
Improve detection models using AI.
Design cross-departmental policies.
Identify high-impact issues from organizational and company-wide perspectives.
Formulate policies and rules for long-term risk mitigation based on trend analysis.
Lead hypothesis-testing and execution cycles to derive effective solutions.
Drive automation and standardization to build sustainable systems.
Act as the project lead, bridging the gap between development teams and business units.
Logically report on improvement processes and outcomes to management and executives.
Visualize how team initiatives contribute to Rakuten Travel’s mission and goals.
Ensure and improve operational quality through close communication with outsourced partners.
Support 3D Secure implementation.
Implement fraud-prevention systems and establish monitoring structures for new services.
Define requirements, coordinate, and collaborate with Product/Development Teams on new developments and system improvements for detection tools.
Propose risk mitigation measures to the Rakuten Travel Business Division.
Support the maintenance and improvement of service quality through reporting on monitoring operations.

Requirements

Ambitious & Resilient: Passionate about striving toward the goal of becoming the "World’s No. 1," with the mindset to embrace and overcome complex challenges.
Proactive & Transformative: A self-starter capable of navigating a rapidly changing environment, defining your own scope of work, and driving organizational advancement.
4+ years of full-time professional experience.
1+ year of Project Management or Leadership Experience with a proven track record of driving projects forward by effectively engaging and aligning internal and external stakeholders.
Experience in identifying current challenges and planning, proposing, and executing solutions in areas such as Sales, Customer Success, Operations Planning, or Risk Management.
Experience in creating improvement proposals and reporting materials based on quantitative evidence, utilizing tools such as Excel (VLOOKUP, Pivot Tables, Data Visualization, etc.).
Exceptional Communication Skills: Ability to build consensus and facilitate smooth collaboration with stakeholders from diverse backgrounds and expertise (e.g., product/development teams, business divisions, and external partners).

Skills

Data Analysis
Risk Management
AI
Big Data
Anomaly Detection
SQL
Machine Learning
Project Management
Stakeholder Management
Business Process Reengineering (BPR)
Quality Assurance (QA)
Excel (VLOOKUP, Pivot Tables, Data Visualization)
PowerPoint

Location

Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Work Type

Full-time

Experience Level

4+ years professional experience
1+ year project management or leadership experience

Education Level

University Degree earned in an English-speaking country (optional)

Benefits

Access to vast travel transaction data and diverse assets within the Rakuten Ecosystem
Opportunity to manage risks at one of the world’s largest OTAs
Advanced data analysis skills development
Ability to manage large-scale projects
Career paths in risk management, business management, or global security strategy
Competitive compensation and benefits package

About the Company

Rakuten Group offers over 70 services globally across diverse sectors including internet services, fintech, mobile services, and professional sports, creating a unique "Rakuten Ecosystem."
Rakuten Travel aims to be the world’s No. 1 Online Travel Agency (OTA), providing a diverse range of services that enrich people's lives through travel.
Rakuten Travel is at the forefront of digital transformation in the travel industry.
The Fraud Prevention department leverages data analytics and AI technologies to build robust systems that proactively prevent fraudulent and inappropriate activities, maintaining a healthy and trustworthy marketplace.