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About the Role

The Principal Software Engineer is a strategic technical leadership role that shapes engineering direction across complex digital products, platforms and enterprise systems. You will lead technical design and delivery, guide architecture and engineering decisions, manage and grow a squad of engineers and influence standards and practices across Digital Services. This is an opportunity to solve high impact technical challenges at scale while improving security, reliability, platform performance and developer experience. You will work closely with product, design, architecture, cyber security and delivery leaders to build secure, reusable and customer centred capabilities for Service NSW and NSW Government.

Responsibilities

Set technical direction and guide complex engineering and architecture decisions across teams.
Lead and contribute to software design, development, testing, deployment and operation of digital products and platform capabilities.
Manage, mentor and coach a squad of engineers, building capability and a culture of technical excellence and knowledge sharing.
Define and improve engineering standards, practices and roadmaps across quality, security, reliability, resilience, performance and maintainability.
Lead the resolution of complex technical challenges and balance short term delivery priorities with long term sustainability.
Influence senior stakeholders and align product, engineering, architecture, cyber security and delivery teams around a shared technical direction.
Drive continuous improvement in operational excellence, platform performance and developer experience.
Evaluate emerging technologies and AI enabled opportunities where they can deliver measurable customer, business or operational value.
Support critical incidents, releases or urgent operational issues, including occasional out-of-hours work where required.

Requirements

Proven experience leading technical direction and architecture for complex products, platforms or enterprise systems.
Deep expertise in modern software engineering practices, cloud native architectures and secure, scalable solution design.
A strong full-stack engineering background and proficiency in one or more modern languages and frameworks, such as Kotlin, Java with Spring Boot, JavaScript or TypeScript, React, Angular, Node.js, React Native or Go.
Experience deploying and operating containerised workloads in cloud environments such as AWS, Microsoft Azure or Google Cloud Platform.
Experience driving engineering quality, reliability, security and operational excellence across multiple teams.
Proven ability to lead and grow engineers through people leadership, mentoring, coaching and technical leadership.
Strong stakeholder management and influencing skills, with the ability to build alignment across diverse teams and business areas.
Excellent systems thinking, problem-solving and decision-making skills in ambiguous or complex environments.
A strong customer focus and demonstrated ability to deliver valuable, reliable software outcomes at scale.
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to technical and non-technical audiences.
Be NSW residents or in the process of relocating to NSW
Hold appropriate working rights for the type of employment offered

Skills

Kotlin
Java with Spring Boot
JavaScript
TypeScript
React
Angular
Node.js
React Native
Go
AWS
Microsoft Azure
Google Cloud Platform
Identity
Authentication
Credentials
Extreme Programming
Test driven development
Pair programming
Cloud architecture

Location

Haymarket
Parramatta

Work Type

Full-Time
Hybrid

Experience Level

Principal
Senior stakeholder management
Systems thinking
Problem-solving
Decision-making
Customer focus
Written and verbal communication

Education Level

Cloud architecture certifications in AWS, Azure or an equivalent platform.

Salary/Compensations

$167,165 –$201,105 per annum + 12% super

Benefits

Invests in modern technology, ways of working and professional growth
Supports flexible, hybrid working and inclusive practices
Values collaboration, purpose and continuous improvement

About the Company

Digital Services sits at the heart of the customer experience at Service NSW. We design, build and operate the digital products, platforms and shared capabilities that help millions of people and businesses access government services quickly, easily and securely.
Our multidisciplinary teams bring together product, design, engineering, cyber security, data and business professionals. We are collaborative, inclusive and outcome focused, balancing customer needs, technical excellence and sustainable delivery. We value people who are curious, challenge the status quo, take ownership and bring fresh thinking to complex problems.
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Equal Opportunity

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.