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About the Role
As Senior Product Manager, you will lead the end-to-end product lifecycle across a significant digital product, platform or customer problem space. You will shape product strategy, identify customer needs, validate opportunities and make evidence-based decisions that deliver measurable customer and business outcomes. Working in a product trio with Engineering and Design, you will bring clarity to complex and ambiguous problems, align stakeholders and guide investment and prioritisation decisions across Digital Services, Service NSW and partner government agencies.
Responsibilities
- Lead the end-to-end product lifecycle, from discovery and strategy through to iterative delivery and continuous improvement.
- Own an outcome-oriented product roadmap using customer insight, research, data and stakeholder feedback to prioritise opportunities and define success measures.
- Lead product planning and prioritisation, maintaining a clear backlog aligned to strategic goals and customer outcomes.
- Partner with Engineering and Design leaders in a product trio to balance customer needs, business objectives, risk and technical considerations.
- Drive discovery with customers, stakeholders and delivery teams to identify opportunities, validate solutions and improve the customer experience.
- Build strong relationships across Digital Services, Service NSW and partner agencies to align diverse views and influence decision-making.
- Deliver measurable improvements for customers, agencies and the organisation, rather than focusing only on project milestones.
Requirements
- Be a NSW resident or in the process of relocating to NSW
- Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role
- Experience leading complex digital products or problem spaces with ambiguity, uncertainty and competing stakeholder needs.
- Demonstrated success defining product strategy, creating clear roadmaps and delivering measurable customer and business outcomes.
- Strong discovery capability, including identifying, validating and sizing opportunities.
- Experience working in cross-functional product teams and partnering effectively with Engineering and Design.
- Strong systems thinking and the ability to navigate customer, business and technology trade-offs.
- Confidence influencing stakeholders, aligning diverse perspectives and communicating clear product decisions.
- A genuine passion for product management, customer outcomes and finding better ways to solve problems.
Skills
- Product Management
- Customer Outcomes
- Problem Solving
- Digital Products
- Product Strategy
- Roadmaps
- Discovery
- Cross-functional Collaboration
- Systems Thinking
- Stakeholder Influence
- Communication
Location
- Sydney City/Haymarket
- Gosford
- Parramatta
- Remote
- Hybrid
Work Type
- Full Time
- Hybrid
Experience Level
- Senior
- Temporary to September 2027
Salary/Compensations
- $ 134,626 - $ 162,153pa + super
- $138,626 base plus superannuation
Benefits
- Flexible, hybrid working
- Inclusive practices
About the Company
- Digital Services delivers products and platforms that enable customers and businesses to securely and seamlessly access government services online. Our work improves customer experiences, increases digital adoption and helps NSW Government agencies deliver services more effectively and efficiently.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Equal Opportunity
- We provide adjustments to the recruitment process for candidates, including individuals with disability.