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About the Role
Support our team in assisting visitors and exhibitors while helping to develop our digital service processes. You will respond to enquiries, improve our AI chatbot and knowledge base, and help make customer support more efficient and user-friendly – from the first ticket purchase to the event itself.
Responsibilities
- Assist trade visitors and exhibitors via email and phone with enquiries about tickets, invoices, the event app and visas.
- Categorise incoming enquiries and forward Sales and Press requests to the relevant teams.
- Create response templates and knowledge base articles.
- Improve our AI chatbot and help reduce repetitive enquiries through automation and digital self-service solutions.
- Support data maintenance in our exhibitor portal and CRM, helping to continuously improve data quality and digital processes.
- Support our team on-site during event setup and throughout IFA.
Requirements
- Currently enrolled as a student.
- Enjoy communicating with people.
- Interest in digital technologies.
- Work in a structured, service-oriented way.
- Stay organised, even when handling multiple enquiries.
- Studies in Business, Communications, Event or Tourism Management, or a related field.
- Strong interpersonal skills and confidence in communicating with customers via email and phone.
- Excellent German and English skills.
- Confidence in using digital tools.
- Interest in AI and automation.
- A reliable, independent and solution-oriented approach.
- Availability during event setup and throughout IFA, from late August to early September.
Skills
- Customer Support
- Digital Operations
- AI Chatbot Improvement
- Knowledge Base Management
- Data Management
- CRM Systems
- Interpersonal Skills
- Digital Tools
- Automation
Location
- Berlin
Work Type
- Part-time
- On-site
Experience Level
- Student
Education Level
- Student enrollment required
- Studies in Business, Communications, Event or Tourism Management, or a related field preferred
Benefits
- Access to attractive corporate benefits
About the Company
- IFA Berlin is the world’s largest event for Home & Consumer Tech.
- It is the global meeting point for innovators, thought leaders, industry professionals, and consumers who come together to spark new ideas and actively shape the future of technology.
- As an international platform, IFA connects leading brands, retail partners, and media from around the world — creating the space where innovation becomes visible and markets are made.