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About the Role
Shape Customer Experience. Improve Digital Processes. Support Exhibitor Success. We are looking for a Customer Experience & Systems Specialist to support our exhibitors and partners throughout IFA and actively contribute to the development of our digital services. You will manage the exhibitor portal (eZone), stand plan approvals and data quality, enhance AI-powered support solutions, and work closely with the Operations team to ensure smooth and efficient processes.
Responsibilities
- Assist exhibitors and contractors with enquiries about portal access, services, logistics, badges and stand construction.
- Manage and optimise our exhibitor portal (eZone), implementing requirements from the Operations team.
- Manage the stand plan approval process in close coordination with our Operations team.
- Ensure data quality and consistency across our CRM, exhibitor portal and connected systems.
- Further develop our AI chatbot, knowledge base and tutorials.
- Manage exhibitor communications and improve automated mailing processes.
- Coordinate temporary staff and provide support at the Exhibitor Services Desk during event setup and throughout the show.
Requirements
- Experience in customer service or exhibitor support.
- Comfortable working with digital tools.
- Takes a structured, independent and solution-oriented approach.
- Stays organised and focused, even in a fast-paced environment.
- Experience in the trade show, event or B2B industry.
- Confidence in using CRM systems, web portals and digital tools.
- Interest in AI, automation and digital self-service solutions.
- Strong communication skills and a customer-focused mindset.
- Excellent German and English skills.
- Mandarin is a plus.
- Willingness to work on-site during event setup and throughout the show, including weekends when required.
Skills
- Customer service
- Exhibitor support
- Digital tools
- CRM systems
- Web portals
- AI
- Automation
- Digital self-service solutions
- Communication skills
- Customer-focused mindset
- German
- English
- Mandarin
Location
- Berlin
Work Type
- On-site
- Full-time
Benefits
- Contribution to a company pension scheme
- Subsidy for EGYM Wellpass or BusinessBike
- Access to attractive corporate benefits
About the Company
- IFA Berlin is the world’s largest event for Home & Consumer Tech.
- It is the global meeting point for innovators, thought leaders, industry professionals, and consumers who come together to spark new ideas and actively shape the future of technology.
- As an international platform, IFA connects leading brands, retail partners, and media from around the world — creating the space where innovation becomes visible and markets are made.