Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Patient Service Representative, Physical Therapy role.
Rezi rewrites your resume against Excelsior Orthopaedics's job description. Free.
Tailor your resume to this Patient Service Representative, Physical Therapy role.
Rezi rewrites your resume against Excelsior Orthopaedics's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Patient Service Representative, Physical Therapy posting at Excelsior Orthopaedics — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Patient Service Representative, Physical Therapy posting at Excelsior Orthopaedics — free, in seconds.
About the Role
The Patient Service Representative (PSR) is the first point of contact for patients, responsible for ensuring an exceptional patient experience through outstanding customer service. This role supports the Physical and Occupational Therapy Department by performing various reception and registration duties.
Responsibilities
- Role model Core Values of being patient-centered, team focused, service driven, accountable, and innovative.
- Verify appointment and insurance information; enter registration information into Medent.
- Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information.
- Explain insurance eligibility criteria and coverages to patients.
- Collect copays, balance cash drawer, and log weekly/monthly totals.
- Collect past due monies due to Excelsior.
- Answer and route phone calls.
- Work closely with therapists and patients to assist in the scheduling process.
- Act as a liaison between the patient and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Verify referrals and authorizations prior to confirming patient scheduling appointment(s).
- Process check-out patient paperwork at completion of visit.
- Schedule follow-up appointments as needed.
- Apply knowledge of medical terminology, specifically orthopedic terminology.
- Perform any other duties assigned.
Requirements
- Exceptional customer service skills including professional written and verbal communication.
- 1+ years medical office experience.
- Patient registration experience desired.
- EMR experience required.
- MEDENT preferred.
- Position requires manual and finger dexterity and hand-eye coordination.
- Involves standing, sitting, and walking.
- Team member will occasionally be asked to lift and carry items weighing up to 10 pounds.
- Normal visual acuity and hearing are required.
Skills
- Customer service
- Written communication
- Verbal communication
- Medical terminology
- Orthopedic terminology
- EMR
- MEDENT
Location
- Orchard Park, NY
Work Type
- Full Time
- Rotating schedule
- Opening shifts
- Closing shifts
- Mid-day shifts
Experience Level
- 1+ years medical office experience
Education Level
- High School Diploma or GED required
- Associate's degree preferred
Salary/Compensations
- $18.00 - $30.00 Hourly
About the Company
- Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.