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About the Role

This role focuses on managing the onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. The position involves solving business systems, networking, and applications problems for various server environments, delivering reactive and proactive activities to ensure customer satisfaction and loyalty, and providing direct post-sales systems on-site technical support.

Responsibilities

Apply growing technical knowledge to operate a technology area or customer group with limited risk/complexity.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve routine in-scope technical incidents independently and collaborate with team members on more complex incidents.
Apply company solutions to meet moderately complex customer needs within technical areas of responsibility.
Participate in customer expectation management as part of the escalation process.
Build relationships with management in assigned accounts.
Set expectations with customers based on defined parameters.

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired.
Basic knowledge of company products and services offerings.
Communicate effectively to technical level and first-level management within an organization.
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (proactive, reactive, and creative based on clearly defined procedures).
Conceptual understanding of IT environments.

Skills

Server administration
Technical security management
Performance management
Communication
Active listening
Problem-solving
IT environments

Location

Remote

Work Type

Remote/Teleworker
Full-time

Experience Level

Entry

Education Level

Bachelor's degree preferred
Associate degree (technical field)

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know varied backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.

Equal Opportunity

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/ LGBT employer.
We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.