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About the Role

Drive the growth and strategy of MKS in Japan by leading technical communications between customers and MKS Business Units, and collaborating with the sales team to uncover and execute new business opportunities. Leverage MKS’s product portfolio, global reach, and technical expertise to contribute to the company's success and growth strategy in Japan.

Responsibilities

Foster strong customer relationships and satisfaction by delivering expert technical support through all stages of development and post-sale product support.
Understand customer roadmaps and technical challenges, and leverage knowledge of physical principles to document and communicate customer requirements to MKS Business Units.
Proactively seek and find new business opportunities and work closely with the Sales team and MKS Business Units to execute on customer requirements to win the business.
Ensure timely and clear communication between the customer and MKS Business Units when addressing technical or quality topics.
Manage a team of applications engineers to deliver on customer requirements and establish strategy to elevate customer satisfaction.
Gather competitive insights and work with technical experts in the MKS Business Units to clearly articulate MKS’s value proposition/position relative to the competition.
Qualify sales opportunities in terms of customer technical requirements, timelines, competitive landscape, and MKS’s value proposition.
Regularly visit customers to prospect for new business, follow up on development projects, and provide support for technical issues.
Work with technical experts at MKS Business Units to write technical documents and presentations to support customer activities.
Manage and drive timelines and action items in Japan and with the MKS Business Units to ensure customer needs are met consistently.

Requirements

10 years of technical experience in the Semiconductor market.
Experience working with a front-end Semiconductor Process Equipment company or Subsystem Supplier required.
Experience managing a technical team.
An energetic, self-starter, proactive and highly self-motivated, hungry go-getter with a strong can-do attitude.
Solid commitment to customer service, internally and externally.
Applicants for certain positions may be limited by their countries of citizenship, country of origin, or immigration status, where required by law or governmental contract, and/or employment made contingent upon the issuance of appropriate governmental licensing.

Skills

Physics, electrical engineering, or similar engineering background preferred.
Experience working with complex electronic devices such as RF generators, plasma sources, etc. preferred.
Business level English preferred.

About the Company

Globally, our policy is to recruit individuals from wide and diverse backgrounds.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.
We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.
Hiring decisions are based on merit, qualifications and business needs.
We conduct background checks and drug screens, in accordance with applicable law and company policies.
MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

Equal Opportunity

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.
We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.
Hiring decisions are based on merit, qualifications and business needs.