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About the Role
The Manager, Internal Communications will lead the development and delivery of enterprise-wide employee communications and engagement initiatives to support DCS's strategic objectives. This role involves providing trusted advice to senior leaders, shaping communication approaches for complex priorities, and ensuring staff receive clear, timely, and meaningful information. The role also includes leading a team of communications specialists, championing best practices, and utilizing data and insights to improve communication effectiveness and employee engagement.
Responsibilities
- Partner with the Secretary and Deputy Secretary, People & Corporate Services to deliver key communications objectives.
- Lead the strategic development and delivery of internal communications and employee engagement initiatives.
- Manage and develop a high-performing team of communications professionals.
- Develop reporting, dashboards and evaluation frameworks to measure communication effectiveness and inform decision-making.
- Identify emerging risks, issues and opportunities and provide proactive communications advice and recommendations.
- Collaborate across Brand, Digital and Communications to deliver seamless and consistent communication outcomes.
- Drive innovation and continuous improvement through contemporary communications practices, employee engagement approaches and technology solutions.
Requirements
- Extensive experience providing communications advice to senior executives and leadership teams.
- Strong leadership skills and experience managing people and developing capability.
- Excels at stakeholder engagement, influence and negotiation.
- Ability to manage multiple priorities in a dynamic and evolving environment.
- Uses insights, data and measurement to strengthen communication outcomes.
- Thinks strategically while delivering high-quality work and results.
- Builds strong collaborative relationships across diverse teams and stakeholder groups.
- Demonstrated experience providing strategic communications advice and services to senior executive stakeholders.
- Strong experience leading internal communications, employee engagement or organisational communications programs.
- Proven ability to manage stakeholders, influence outcomes and deliver high-quality communication solutions.
- Exceptional written and verbal communication skills.
Skills
- Strategic communications
- Employee engagement
- Stakeholder management
- Leadership
- Team development
- Data analysis
- Risk identification
- Innovation
- Written communication
- Verbal communication
Location
- McKell, Sydney
Work Type
- Temporary
- Full-time
Experience Level
- Manager
- Senior executive advisory
Salary/Compensations
- $154,231 – $178,369 + superannuation and leave loading
Benefits
- Superannuation
- Leave loading
About the Company
- The Department of Customer Service (DCS) is committed to high quality customer service delivery, effective and efficient regulation, and innovative digital enablement of government.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
Equal Opportunity
- Belong in our diverse and inclusive workplace
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- You can view our full diversity and inclusion statement here.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.
- If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.