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About the Role
We are seeking two Operations Controllers to join our team, supporting our National Operations Centre (NOC) and delivering real-time operational coordination across our aeromedical and aviation network. As an Operations Controller, you will play a critical role in monitoring, coordinating and optimising daily flight operations. You will ensure operational continuity, safety and service delivery, while supporting key emergency services and government stakeholders.
Responsibilities
- Manage daily flight operations across the network
- Monitor and maintain operational schedule integrity
- Lead disruption management and coordinate recovery activities
- Manage crew allocation across live operations and forward planning
- Adjust rosters as required and proactively resolve gaps or conflicts
- Act as the central point of coordination between key stakeholders
- Liaise closely with internal operations teams, leadership, crew and external partners
- Ensure clear, timely communication during operational disruptions or escalations
Requirements
- Experience in aviation, operations control, logistics, or scheduling environments
- Strong Microsoft Office skills
- Excellent communication and stakeholder management capability
- Strong problem-solving skills with the ability to operate under pressure
- High attention to detail and organisational capability
- Ability to work a full rotating 24/7 roster
- Must be entitled to work in Australia
- Prepared to undertake pre-employment checks including a criminal history check and medical
Skills
- Coordination skills
- Sound judgment
- Ability to make timely decisions
- Exposure to rostering or crewing systems (e.g. Air Maestro) highly desirable
Location
- Sydney Olympic Park / Bankstown NSW
Work Type
- Full rotating 24/7 roster
Experience Level
- Entry into a specialised aviation operations career
Benefits
- Opportunities to develop your skills in a global logistics organisation
- Exposure to both fixed-wing and rotary aviation
- Clear career progression pathways aligned with expanding contracts
- Flexible working arrangements
- Supportive team culture focused on safety, performance and excellence
About the Company
- At Toll, we do more than just logistics - we move the businesses that move the world.
- Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small.
- We have been supporting our customers for more than 130 years.
- Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.
- We are proudly part of Japan Post — www.tollgroup.com
- Toll Aviation is an experienced provider of crewed and uncrewed specialised operations and training, delivering both standalone and integrated solutions to support Government, Defence and the civil sector.
- Toll Aviation combines the operational and training expertise of Toll Helicopters, Toll Fixed Wing, Toll Uncrewed Systems and The ACE Training Centre.
- At Toll, we support your career growth and provide opportunities to develop your skills in a global logistics organisation.
- You’ll be part of a collaborative team that values safety, performance and continuous improvement.
- At Toll, you can help play a vital role in delivering what matters.
- From food, fuel, medicine and rescue services, we keep businesses and communities thriving.
- Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections.
- Because finding new ways to solve problems is what we do.
- With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.
- We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.
- Learn and grow with industry-leading training, alongside talented experts.
- Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Equal Opportunity
- At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.