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About the Role
Temple University, Japan Campus (TUJ) is seeking a CRM Specialist to assist the CRM Administrator in expanding and developing the Slate system. This role will support initiatives beyond admissions and new student onboarding, including student success, retention, visa processes, and institution-wide workflows. TUJ is experiencing rapid growth and is migrating student data and processes into Slate to improve operational efficiency.
Responsibilities
- Assist with the ongoing design, development, and expansion of Slate initiatives and solutions.
- Work closely with the CRM Administrator to develop, implement, and maintain Slate configurations, workflows, and data structures.
- Analyze operational requirements from stakeholders and translate them into effective technical solutions in Slate.
- Help develop and implement Slate solutions for student success, retention, visa-related processes, and campus/program change workflows.
- Support the development and maintenance of integrations between Slate and other enterprise systems.
- Assist with data migration and process migration efforts for students, ensuring data accuracy and integrity.
- Coordinate with Temple University’s Main Campus on shared systems, data standards, and integration requirements.
- Ensure Slate configurations and processes align with institutional policies and best practices.
- Troubleshoot system issues, identify root causes, and implement sustainable solutions.
- Create and maintain system documentation, technical specifications, and process documentation.
- Provide training and technical support to Slate users and stakeholders.
- Support CRM and student system initiatives related to TUJ’s growth.
- Collaborate with external Slate consultants and vendors.
- Stay current with Slate updates, higher education CRM trends, and best practices, and recommend improvements.
Requirements
- Hands-on experience with Slate in a higher education environment, including configuration, workflows, queries, forms, and data management.
- Working knowledge of SQL, HTML, CSS, and JavaScript for Slate development and system integrations.
- Experience supporting data migration, process migration, system implementation, or related projects.
- Understanding of higher education administrative and/or academic workflows.
- Strong analytical, problem-solving, and troubleshooting skills.
- Strong attention to detail and ability to manage multiple tasks and priorities.
- High level of proficiency in English, with strong written and verbal communication skills.
- Ability to work effectively across departments and with diverse stakeholders in a collaborative environment.
- Ability to learn quickly, work under guidance, and take on increasing responsibility for Slate development and administration.
Skills
- Slate configuration
- Slate workflows
- Slate queries
- Slate forms
- Slate data management
- SQL
- HTML
- CSS
- JavaScript
- Data migration
- Process migration
- System implementation
- Analytical skills
- Problem-solving skills
- Troubleshooting skills
- Communication skills
- Collaboration
Location
- City Campus (Sangen-jaya station)
- Hillside Center (Mizonokuchi station)
Work Type
- Full-time
- Hybrid-remote flexibility after initial training period
Experience Level
- Commensurate with experience
Education Level
- Graduate of a U.S. or Canadian university (preferred)
Salary/Compensations
- Commensurate with experience
Benefits
- Eleven (11) days paid vacation in the first year, increasing to 20 days after 6 years of employment
- Five (5) paid personal and sick days each year
- Approximately two weeks company-wide break over Christmas/New Year
- Japanese social insurance and pension
- Commuting/telework allowance
- Welfare-discount program membership
- Retirement payment system
About the Company
- Temple University, Japan Campus (TUJ) is experiencing rapid growth, including the opening of TUJ Kyoto and the potential launch of a second campus in Tokyo.
- TUJ currently serves approximately four thousand undergraduate students, several hundred graduate students, and about two thousand non-degree–seeking students.
- The working language at TUJ is English.
Equal Opportunity
- Temple University, Japan Campus is committed to equal employment, and to increase diversity and inclusivity in both its community and curricula.
- All qualified applicants shall have full and equal consideration for employment.
- The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
- Candidates who can contribute to the institution's goals are strongly encouraged to apply.