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About the Role
Oversee Culinary, Conference & Events, Bacar, Boulevard Brasserie, Brewery Bar & Kitchen, and Room Service teams across three iconic brands. This role is perfect for a candidate ready to make their mark on Australia’s premier event precinct, leading teams and fostering innovation to exceed guest expectations.
Responsibilities
- Oversee the daily operation of Culinary, Conference & Events, Bacar, Boulevard Brasserie, Brewery Bar & Kitchen, and Room Service as a single integrated operation.
- Ensure Brand Standards are embedded in daily operations cross-complex; conduct regular self-audits and implement corrective actions.
- Coordinate with Sales & Marketing, Front Office, Housekeeping and other departments to ensure seamless service across the precinct.
- Analyze guest satisfaction data to implement action plans to improve scores, ratings, and overall experience.
- Take accountability for financial performance across all outlets, managing rosters, wage costs, food & beverage expenses and controllable costs to budget.
- Lead, develop and support teams with a focus on Food & Beverage leaders; succession plan, manage performance, and provide guidance and support to Outlet Managers & Culinary leaders.
- Establish and maintain ongoing training programs aligned with Accor Brand and Service Standards and the P&C team.
- Maximize revenue by reviewing occupancy and rates, and drive upselling, promotions, and walk‑in conversion across all channels.
- Ensure compliance with WHS policies, RSA and licencing requirements and the Accor InterREACT programme.
- Ensure financial transactions, credit handling, and cash security follow policy and compliance standards, in collaboration with Finance.
- Build familiarity with VIP and regular guests to deliver personalized, exceptional experiences.
Requirements
- Proven F&B management experience in a high-volume premium or luxury hotel, with responsibility across multiple outlets.
- Demonstrated ability to lead and provide strategic direction to a multi-skilled team.
- Strong financial acumen including solid understanding around labour cost, P&L analysis and forecasting.
- Proven experience leading teams across brands.
- Excellent people management, interpersonal and influencing skills.
- Exceptional client/supplier relationship skills, particularly with event clients and corporate stakeholders.
- Outstanding written and verbal communication skills.
- Current RSA certification and sound knowledge of liquor licensing requirements.
- Distinguished personal presentation in alignment with brand standards.
- Genuine passion for hospitality and a guest-first attitude.
Skills
- Strategic planning
- Creative strategies
- Problem-solving
- People management
- Guest experience
- Financial acumen
- Interpersonal skills
- Influencing skills
- Client relationship management
- Supplier relationship management
- Written communication
- Verbal communication
Location
- Sydney Olympic Park
Work Type
- Permanent
- Full-Time
Benefits
- Extensive career development opportunities within Accor Hotels
- Exclusive staff benefits
- Worldwide discounts
- Wellbeing programs
About the Company
- At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued.
- As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
- At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis.
- Each offering a distinct guest experience while sharing a unified team spirit.
- Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
- As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection.
- Lead by our General Manager, Craig Kelmar, we are proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.