Relationship Banker II - Irving Street - San Francisco, CA
U.S. Bank National Association · CA, US
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About the Role
Relationship Bankers build trust and provide financial counsel to customers by understanding their needs and recommending appropriate banking products and services. This role involves originating loans, opening accounts, and ensuring an optimal client experience.
Responsibilities
- Build and foster relationships with clients through proactive outreach and follow-up.
- Identify solutions for clients based on their needs through effective engagement and communication.
- Maintain knowledge of consumer, business, and digital banking products and services.
- Provide a consistent, optimal client experience, including greeting clients and processing transactions.
- Develop collaborative partnerships with branch team members and partners.
- Open new consumer and business accounts, complete service requests, and submit credit applications.
- Educate clients on digital products and self-service technologies.
- Leverage resources and technologies to optimize client experience and serve clients with operational excellence and accuracy.
Requirements
- National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z.
- Subject to NMLS registration process, including criminal background and credit check.
- High school diploma or equivalent.
- Typically has a minimum of four to five years of job-related, retail banking experience or a combination of experience and commensurate training.
- Bilingual ability to read, write, and speak Mandarin or Cantonese and English at a business level.
- Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct.
Skills
- Proven ability to build and foster relationships with clients.
- Ability to effectively engage and communicate with clients.
- Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
- Thorough knowledge of all retail products and services.
- Proven customer service and interpersonal skills.
- Experience in participating in sales campaigns/promotions.
- Experience with using and demonstrating digital products and self-service technologies.
- Ability to explore and identify a customer’s true needs.
- Leveraging a digital-first mindset.
- Demonstrated advanced level of proficiency in making appropriate recommendations.
- Experience in the financial services industry preferred.
Location
- U.S. Bank location
Work Type
- Onsite
Experience Level
- Four to five years of job-related, retail banking experience or a combination of experience and commensurate training
Education Level
- High school diploma or equivalent
Salary/Compensations
- $29.08 - $35.54
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals
- Incentive and recognition programs
- Equity stock purchase
- Pension
About the Company
- At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
- A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
- U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program.
- U.S. Bank will consider qualified applicants with arrest or conviction records for employment.
- U.S. Bank conducts background checks consistent with applicable local laws.
Equal Opportunity
- U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.