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About the Role

IAG is seeking a professional to strengthen its service provider and third-party risk management approach. This role supports the Group Service Provider Management Framework, providing oversight, challenge, and advice to enhance risk culture, governance, and compliance. The position involves leading system and process enhancements, driving change initiatives, and supporting third-party risk management capabilities.

Responsibilities

Develop and maintain SPM Policy, Standard and Guidelines.
Provide independent second-line advice, oversight and challenge to embed the Group SPM framework, policies and standards through effective processes and system functionality.
Design and operationalise relevant controls for TPRM.
Design, develop and operationalise reporting to management on the service provider population to drive insight and support risk appetite decisions.
Identify Group-wide themes, emerging risks, events and issues to support reporting activities to management.
Work on projects or other high-priority initiatives (e.g. integration programs).
Identify and implement simplification and improvement opportunities to enhance the practices, procedures and supporting tools for uplifting SPM and maturity of capability.
Maintain aligned TPRM documents, process maps, user guidance, training and knowledge content as frameworks, processes and systems evolve.
Support businesses with TPRM process and system queries, manage support queues and own issues through resolution with Risk Systems.
Implement integrated process and system improvements that simplify workflows, strengthen framework application and improve user experience, using approved AI tools where appropriate.
Monitor TPRM data quality, identify gaps and recommend cleansing and control improvements to support reliable monitoring, assessment and reporting.
Shape the TPRM system roadmap by translating framework, business and regulatory needs into prioritised problem statements, user stories and enhancements with Service Provider Management and Risk Systems.
Develop TPRM materials and presentations, facilitate workshops and deliver system and module training.
Define TPRM enhancements from requirements and delivery through user acceptance testing, change impact assessment, communication, training and adoption.
Report insights on system performance, adoption, recurring issues and risk data to inform priorities and decisions. Use approved AI responsibly, protecting information, validating outputs and obtaining required governance approvals

Requirements

Minimum of 3 years experience in Risk Management or a related Third Party Risk discipline in first and/or second line roles
Experience in the implementation of Risk Frameworks in a Financial Services business (Insurance, Banking, Superannuation)
Understanding of the Financial Services regulatory environment, in particular CPS230
Demonstrated working knowledge of Third Party Risk Management software platforms.
Ability to identify and apply practical AI use cases that simplify processes, reduce administrative effort and strengthen analysis and insights, supported by critical thinking, responsible AI practices and ongoing learning.
Excellent communication skills (verbal and written)
Proven relationship/stakeholder management skills
Demonstrated business acumen with the ability to translate risk theory into practical application which supports uplift in risk maturity
Demonstrated ability to work collaboratively across broader groups to deliver desired outcomes
Experience in planning and facilitating workshops with multiple stakeholders.
Project Management skills including supporting and/or implementing projects.

Skills

Risk Management
Third Party Risk Management
Service Provider Management
Framework Implementation
Financial Services Regulation
CPS230
TPRM Software Platforms
AI Use Cases
Critical Thinking
Responsible AI Practices
Communication Skills
Relationship Management
Stakeholder Management
Business Acumen
Collaboration
Workshop Facilitation
Project Management

Location

Gadigal Country (Sydney)
Meanjin (Brisbane)
Naarm (Melbourne)

Work Type

Permanent
Full-time

Experience Level

Minimum of 3 years experience

Benefits

Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech & appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

About the Company

IAG is the largest general insurance group in Australia and New Zealand.
Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Equal Opportunity

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.