Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Network Operations Support Officer role.
Rezi rewrites your resume against New South Wales Government's job description. Free.
Tailor your resume to this Network Operations Support Officer role.
Rezi rewrites your resume against New South Wales Government's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Network Operations Support Officer posting at New South Wales Government — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Network Operations Support Officer posting at New South Wales Government — free, in seconds.
About the Role
The Network Operations Support Officer provides technical assistance, information, and support to users to solve reported issues, manage general issues, and prepare summary reports for the management, monitoring, and operations of ICT communications and security. The role requires effective communication with a broad range of internal and external stakeholders, with the ability to tailor technical information to suit different audiences. The position is responsible for monitoring network performance, supporting data communications services, troubleshooting and resolving operational issues, contributing to the development of technical documentation and reference materials, and participating in an on-call support roster as required. As part of the broader Network Team, the Network Operations Support Officer helps deliver and maintain telecommunications and network connectivity services across all NSWPF locations, ensuring reliable 24x7 operational support.
Responsibilities
- Provides technical assistance, information, and support to users to solve reported issues.
- Manages general issues and prepares summary reports for management.
- Monitors and operates ICT communications and security.
- Provides technical support, advice, and guidance on network services for NSWPF users.
- Monitors network performance.
- Supports data communications services.
- Troubleshoots and resolves operational issues.
- Contributes to the development of technical documentation and reference materials.
- Participates in an on-call support roster as required.
- Helps deliver and maintain telecommunications and network connectivity services across all NSWPF locations.
- Ensures reliable 24x7 operational support.
Requirements
- Must be an Australian Citizen, a permanent resident of Australia, or a New Zealand citizen.
- Must undergo a rigorous National Police (criminal history) Check.
- Must obtain and maintain a Security Clearance as determined by the NSW Police Force.
Skills
- Technical skills and experience in IT network operations support.
- Prioritising tasks.
- Managing workflows.
- Effective communication with a broad range of internal and external stakeholders.
- Ability to tailor technical information to suit different audiences.
Location
- Police Head Quarters
Work Type
- Ongoing
- Full-Time
Salary/Compensations
- competitive salary
Benefits
- Competitive salary
- Flexible work options
- Opportunity to purchase leave
- Annual leave loading
- Corporate wellbeing programs including seminars and the Fitness Passport
- Free annual influenza vaccination
- Salary packaging options via superannuation contributions or a novated vehicle lease
- Convenient location for public transport and to shops etc.
- In-house gym facilities
About the Company
- The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
Equal Opportunity
- At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
- We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.
- If you identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au
- If you identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au
- If you are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au