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About the Role
This role will establish Whatnot as the leader in live stream production, raising the quality of top sellers’ streams and powering productions at in-person events and brand activations. You will be the go-to authority on OBS and pro streaming setups for sellers, field teams, and engineers. The program is new and already moving the numbers – you’ll take it from scrappy to scaled.
Responsibilities
- Run and grow the white-glove studio build-out program for top sellers, including curating and sourcing gear kits, managing warehouse and shipping, leading setup sessions, and providing ongoing support.
- Design and run live production for conventions and major promotional streams, managing all aspects from equipment to on-site displays and AV.
- Evolve scaled production education across Seller Academy, Help Center, YouTube, and in-app to enable sellers to level up their setups.
- Serve as an in-house subject matter expert for EPD teams building seller production tools and evangelize to the field team to multiply in-house knowledge.
- Define success metrics and track how production enablement affects seller performance, using data to inform future investments.
- Build the operating model for production enablement, including managing a bench of freelance or contract production talent.
Requirements
- Must live within commuting distance of our San Francisco, CA, Los Angeles, CA, or New York, NY hub.
- Must live within commuting distance of our Los Angeles, New York City, Seattle, and San Francisco hubs.
- 4+ years of professional experience and deep, hands-on live production experience.
- Expert-level live streaming skills, including proficiency in OBS (or similar technologies) and fluency across cameras, capture, audio, lighting, encoding, and networking.
- Ability to coach and troubleshoot technical issues effectively.
- Strong operator instincts for managing gear, shipping, schedules, and stakeholders.
- Willingness to travel often, typically 1–3 trips a month, including multi-day conventions, some weekends, and occasional international trips.
- All Whatnauts are expected to use Whatnot as both a buyer and a seller.
Skills
- OBS (or similar technologies)
- Live streaming
- Camera operation
- Audio setup
- Lighting
- Encoding
- Networking
- Technical troubleshooting
- Program building
- Seller-facing consulting
- Production management
Location
- San Francisco, CA
- Los Angeles, CA
- New York, NY
- Seattle
Work Type
- Remote
- Co-located
- Hybrid
Experience Level
- 4+ years of professional experience
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work
About the Company
- Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
- We're building live commerce at a scale that's never been done in the West.
- We are one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- We enable anyone to turn their passion into a business and bring people together through commerce.
Equal Opportunity
- Whatnot is proud to be an Equal Opportunity Employer.
- We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
- We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.