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About the Role
The Employee Relations Lead serves as the centralized employee relations (ER) partner for CLEAR’s business, ensuring consistent handling of employee relations issues across the organization. This role involves coaching leaders, resolving issues with fairness, and maintaining process adherence to support CLEAR's growth.
Responsibilities
- Own employee and labor relations, including conducting investigations, identifying root causes, and determining fair and defensible outcomes in collaboration with Legal.
- Lead timely, thorough, and objective workplace investigations for employee complaints, misconduct, and policy violations.
- Coach and advise leaders on corrective actions, conflict resolution, policy interpretation, and consistent employment practices.
- Manage and ensure consistency in workers’ compensation, leave of absence (LOA), and accommodation cases, aligning decisions with company policy and applicable laws.
- Support unemployment claims by reviewing separation circumstances and preparing accurate responses.
- Identify employee relations trends and partner with People leadership to develop proactive solutions.
- Partner with People, Legal, and Operations on process improvements for ER, leave, accommodation, and claims practices.
- Maintain accurate, confidential case documentation and ensure ER decisions comply with company policies and employment laws.
Requirements
- 5+ years of HR and Employee Relations experience, including real-time support for hourly or frontline teams and handling complex employee relations matters.
- Ability to earn trust with operational leaders quickly and coach them through difficult decisions with good judgment and empathy.
- Skill in interpreting data and employee feedback to drive action.
- Capacity to manage multiple priorities in a dynamic environment.
- Strong communication skills for all levels, from one-on-one coaching to group presentations.
Skills
- Employee Relations
- Labor Relations
- Investigations
- Root Cause Analysis
- Corrective Action
- Conflict Resolution
- Policy Interpretation
- Workers' Compensation
- Leave of Absence (LOA)
- Accommodations
- FMLA
- ADA
- Unemployment Claims
- Data Analysis
- Process Improvement
- Legal Compliance
- Communication
Location
- Onsite
Work Type
- Onsite
Experience Level
- 5+ years
Salary/Compensations
- $100,000 - $140,000
Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for employee and dependents
- CLEAR Plus membership
- 401(k) retirement plan with employer match
- Catered lunches
- Stocked kitchens
About the Company
- CLEAR is building THE secure identity company of the future, making experiences safer and easier—physically and digitally.
- CLEAR's secure identity platform has over 43 million Members and a growing network of partners worldwide.
- CLEAR unlocks the magic of frictionless experiences at airports, stadiums, and in everyday life.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
- CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
- We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.