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About the Role
You'll help create memorable dining experiences through genuine hospitality, exceptional service, and meaningful guest connections. Whether preparing a coffee, crafting a cocktail, or delivering table service, you'll help create moments guests remember. Working as one team, you'll contribute to an atmosphere where great food, great service, and genuine hospitality come together.
Responsibilities
- Deliver exceptional guest experiences through warm, professional, and attentive service.
- Build genuine relationships with guests by anticipating needs and creating memorable moments.
- Maintain a clean, organised, and welcoming work environment in accordance with brand standards.
- Collaborate with colleagues to deliver seamless service during all operating periods.
- Follow workplace health and safety, food safety, and responsible service requirements relevant to your role.
- Process guest requests and enquiries professionally and efficiently.
- Maintain product knowledge to confidently assist guests and enhance their experience.
- Contribute to a positive, inclusive, and high-performing team culture.
- Maintain composure and a solutions-focused approach during changing service demands.
- Take food and beverage orders accurately and provide knowledgeable menu recommendations.
- Deliver meals and beverages efficiently while maintaining exceptional table service standards.
- Prepare, reset, and maintain dining areas to support an outstanding guest experience.
Requirements
- Previous experience in hospitality, food service, or customer service preferred.
- Confidence using POS systems and handling customer transactions.
- Good food and beverage knowledge with a willingness to continuously learn.
- Ability to anticipate guest needs and deliver personalised service.
Skills
- Passion for delivering exceptional guest experiences and customer service.
- Excellent interpersonal and communication skills.
- Ability to work efficiently in a fast-paced hospitality environment.
- Strong teamwork and collaboration skills.
- Professional presentation and a positive, guest-focused attitude.
- Ability to remain calm under pressure while managing multiple priorities.
- Flexibility to work a rotating roster, including evenings, weekends, and public holidays.
Location
- Darling Harbour
Work Type
- Full-time
Experience Level
- Previous experience preferred
Education Level
- Hospitality or Food & Beverage qualification is advantageous.
Benefits
- Career Growth & Accredited Learning
- Hotel & Dining Discounts
- Global Opportunities
- Everyday Savings
- Wellbeing Support
- Flexibility & Leave (Birthday Leave, Parental Leave, Purchased Leave, Life Leave)
About the Company
- At TFE Hotels, we're proud to be one of Australia's leading global hospitality groups.
- With 80+ hotels, 12+ brands and operations across 11+ countries, we combine local spirit with international opportunity.
- We're passionate about people and the experiences we create together, where individuality is celebrated and collaboration comes naturally.
- Here, you'll be supported to grow, learn and make a real impact with the tools, development and benefits to help you thrive.
- Adina Sydney Darling Harbour is reopening following a full refurbishment, a premium apartment hotel in one of Sydney’s most vibrant waterfront locations.
- Located on King Street Wharf, only a short walk from Barangaroo, the CBD and ICC, the hotel offers 114 spacious studios and apartments designed to give guests comfort, flexibility, and space to stay their own way.