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About the Role

Telexistence is a robotics company developing remote-controlled robots with artificial intelligence, aiming to change robots, change the structure, and change the world. Our Field Services division supports the real-world deployment of robotic systems, and in this role, you will focus on software development to support future business growth, especially for the TX-G2 robot. You will work on the front line, identify real problems, and drive technical standardization, operational improvement, and quality through tool development and automation.

Responsibilities

Streamline software installation and setup work
Manage software versions and build systems that make updates easy in the field
Provide software-related support during deployment and troubleshoot issues as they arise
Provide technical support for repairs and handle complex failures
Identify root causes through log analysis and other methods, implement corrective actions, and drive recurrence prevention
Analyze issues and provide feedback to the development team
Drive field-driven technical standardization and operational improvement
Develop internal tools that support field work, such as remote diagnostics and operations monitoring
Build systems that use field data to improve quality
Collaborate with the Integration team and development teams to solve technical issues
Coordinate technical and operational matters with external partners and vendors

Requirements

3+ years of professional software development experience (experience in robotics, embedded systems, IoT, or infrastructure is a plus)
Development experience with Python and shell scripting
Practical Linux skills (system administration, networking, process and log management, etc.)
Debugging and troubleshooting skills across software, network, and hardware
Experience developing internal tools or automation (setup, deployment, diagnostics, etc.)
Experience with Git and Docker
Motivation to work hands-on with physical robots in the field
Japanese proficiency at JLPT N2 level or above, and ability to communicate in English with the development team
Valid Japanese driver's license for standard vehicles (manual transmission)
Ability to read and debug C++
Experience with ROS / ROS 2
Experience with monitoring and logging tools (Grafana, Prometheus, ELK, etc.)
Basic knowledge of cameras, depth sensors, and machine learning models (at a level useful for troubleshooting, not development)
Knowledge of hardware interfaces (serial communication, CAN, EtherCAT, etc.)
Experience with cloud platforms (AWS / GCP)
Ability to communicate in Chinese
Understands the field and can drive improvements and build systems
Tackles difficult problems with persistence and speed
Brings others along and delivers results as a team

Skills

Python
Shell scripting
Linux
Git
Docker
C++
ROS / ROS 2
Grafana
Prometheus
ELK
AWS / GCP
Serial communication
CAN
EtherCAT

Location

Heiwajima, Ota-ku, Tokyo
Greater Tokyo Area

Work Type

Full-time
Specialized Work Discretionary Labor System

Experience Level

3+ years of professional software development experience

Benefits

Salary review and promotion opportunities based on bi-annual OKR evaluations
Fully covered under the Japanese Social Insurance system (Health Insurance, Employees' Pension, Employment Insurance, and Workers' Accident Compensation Insurance)

About the Company

Telexistence develops remote controlled robots with artificial intelligence, with the mission to change robots, change the structure, and change the world.
Gathered by high expertise professionals from all over the world, the engineering team consistently develops robotic hardware, software and AI technology in-house.
TX aims to expand the scope of robotics activities beyond the factory floor and transform the fundamental nature of labor society.