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About the Role

The Regional Workplace Operations Manager is responsible for creating an intentional, welcoming, and high-functioning office experience that enables employees, leaders, and guests to feel connected, productive, and inspired. This role serves as the connective tissue across office operations, hospitality, employee engagement, and local community experience, partnering closely with cross-functional stakeholders to ensure each office reflects Airbnb’s culture and values.

Responsibilities

Oversee the daily office experience and lead local gathering and engagement efforts.
Direct and coordinate embedded vendors and operational partners for seamless execution across hospitality, food, facilities, and events.
Provide oversight and mentorship to Office Managers within the region, ensuring consistency of standards and experience.
Maintain a visible, approachable, and highly responsive presence within the office community.
Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for.
Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs.
Support and guide vendors and partners to operate as one cohesive hospitality team.
Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience.
Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement.
Contribute local insights and best practices that help shape the evolution of workplace standards.
Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.
Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment.
Serve as the day-to-day steward of the office environment, ensuring the space is operationally seamless, hospitality-forward, and consistently ready to support great work, connection, and high-visibility moments.
Provide operational oversight and direction to on-site vendors and service partners.
Direct and orchestrate on-site vendors and operational vendors including food, facilities, events, and hospitality to ensure consistent service delivery and experience quality.
Own escalation management and drive resolution.
Partner closely with Security, IT and other operational teams to ensure seamless day-to-day operations.
Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported.
Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.
Ensure the office is consistently prepared to support high-visibility visits, events, and business moments.
Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits and strategic gatherings.
Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support as needed.
Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience.
Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values.
Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners and other key stakeholders.
Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience.
Partner with leaders to support meaningful moments of connection within the office and across teams.

Requirements

6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields
Experience owning and executing programs, events, or operational experiences end-to-end
Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences
Experience managing vendors, operational partners, or service delivery teams
Strong stakeholder management and relationship-building skills across diverse teams and leadership levels
Ability to operate autonomously, navigate ambiguity, and manage multiple priorities simultaneously
Strong organizational and operational execution skills with attention to detail
Excellent written and verbal communication skills
Experience supporting employee engagement, cultural programming, gatherings, or community-building initiatives is preferred
Ability to balance strategic thinking with hands-on execution
Passion for Airbnb’s mission, culture, and values

Skills

Workplace experience
Hospitality
Events
Employee engagement
Operations
Vendor management
Stakeholder management
Relationship building
Autonomous operation
Ambiguity navigation
Priority management
Organizational skills
Operational execution
Attention to detail
Written communication
Verbal communication
Strategic thinking
Hands-on execution

Location

New York

Work Type

In-office full-time
Occasional evenings or weekends

Experience Level

6-9+ years

Salary/Compensations

$132,000—$155,000 USD

Benefits

Bonus
Equity
Benefits
Employee Travel Credits

About the Company

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Equal Opportunity

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.