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About the Role
As a Family Relationship Coordinator, you will be the main point of contact for families within our Wishgranting Program, helping to bring wishes to life. You will build strong relationships with families and deliver unforgettable Starlight experiences, working closely with health professionals and the Wish Experience team to support children and young people.
Responsibilities
- Serve as the main point of contact for families within the Wishgranting Program.
- Help bring wishes to life.
- Build strong relationships with families.
- Deliver unforgettable Starlight experiences.
- Work closely with health professionals and the Wish Experience team.
- Support children and young people.
- Welcome families into the program.
- Coordinate Box Office activities.
- See wishes through from beginning to end.
Requirements
- Experience working in health, welfare, or community settings.
- Understanding of professional boundaries and trauma-informed care.
- Ability to build strong, respectful relationships.
- Ability to support families through challenging times.
- Confidence navigating sensitive conversations.
- Empathy, resilience, and professionalism.
- A qualification or solid experience in health services, social work, welfare, or a related field.
- Experience working directly with families, ideally supporting children or young people.
- Strong understanding of family-centred care and advocacy.
- Confidence using systems and databases (CRM).
- Collaborative approach and willingness to work across teams.
- Must undertake a Working With Children Check.
- Must undertake a National Police Check.
Skills
- Relationship building
- Communication
- Empathy
- Resilience
- Professionalism
- Tech-savvy
- Collaboration
Work Type
- Part-time
- Contract
Education Level
- Qualification in health services, social work, welfare, or a related field
About the Company
- Starlight aims to reflect the broader community and encourages applications from diverse backgrounds.
- Committed to positive employment experiences where everyone is included, respected, safe, and treated fairly.
- Provides information on Diversity, Equity & Inclusion, Reconciliation vision, and Stretch Reconciliation Action Plan (RAP) on their website.
Equal Opportunity
- Seeks candidates from diverse backgrounds.
- Encourages applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people with diverse abilities, and those who are mature aged or starting out in their careers.
- Committed to positive employment experiences in an environment where everyone is included, respected, safe and treated fairly.
- Will make accommodations to the recruitment process upon request.