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About the Role
American Equipment is seeking a Heavy Equipment Support Coordinator to support its Heavy Equipment operation. This role involves assisting with daily administrative tasks, customer support, and scheduling, working closely with customers and internal teams. It is ideal for someone who enjoys helping people, solving problems, learning, and staying organized.
Responsibilities
- Assist the Heavy Equipment Operations with daily administrative tasks, customer support, scheduling, and more.
- Answer customer and internal service calls, gather necessary details, coordinate information, and provide updates.
- Ensure work is completed, documented, communicated, and billed accurately and timely.
- Coordinate and track external testing and services with vendors.
- Follow up with technicians, vendors, customers, and other departments when information is needed to move a job forward.
- Be willing to assist where needed, as not every problem fits neatly into a job description.
Requirements
- Takes ownership of tasks and follows them through to resolution.
- Possesses good troubleshooting skills and is willing to ask questions.
- Takes pride in their work.
- Comfortable working in a busy environment with changing priorities and multiple ongoing tasks.
- Able to keep track of details.
- Can communicate clearly.
- Comfortable working with computer systems, reports, invoices, purchase orders, and spreadsheets.
- Previous experience in heavy equipment, construction equipment, truck, agricultural, or similar service environment.
- Must have the physical ability to stand for extended periods, lift up to 20 lbs. occasionally, sit for extended periods, and extend and elevate arms into various positions.
Skills
- Customer service
- Scheduling
- Administration
- Troubleshooting
- Communication
- Computer systems
- Reports
- Invoices
- Purchase orders
- Spreadsheets
Location
- Onsite
Work Type
- Full-time
Experience Level
- Based on experience
Salary/Compensations
- Competitive compensation based on experience and responsibilities.
- Yearly raises and bonuses for cost-of-living and merit.
Benefits
- Schedule flexibility
- Opportunity to work across every operational group
- Support for ongoing training, education, certifications, and development
- 401K plan with discretionary matching contributions
- 100% company-paid single medical plan
- Low-cost dental and vision insurance
- $50 per week company contribution to HSA
- $50,000 life insurance, AD&D, enhanced STD, and LTD fully covered by the company
- Vacation
- 40 hours paid sick leave
- 7 paid holidays
About the Company
- We help keep our communities running by supporting the people who build and maintain roads, developments, critical infrastructure, and homeowners alike!
- We don't take ourselves too seriously. You'll find room for a laugh, whether it's in the shop or at a company event.
- No micromanagement. Just clear expectations, trust, and backup when you need it.
- People who've got your back and won't let you fail with an open-door policy throughout.
- Company donations and support for causes employees care about.
Equal Opportunity
- American Equipment, LLC is an equal-opportunity employer.
- We are an equal-opportunity employer and do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
- We are committed to promoting diversity, equity, and inclusion within our workplace and creating an environment where all individuals feel valued, respected, and supported.
- We comply with all applicable laws governing EEO and affirmative action, and we ensure that all employment decisions are made solely based on job-related qualifications and merit.