Mitarbeiter/in im Kundenservice (m/w/d)
Frölich & Kaufmann Verlag und Versand GmbH · BE, DE
10 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Mitarbeiter/in im Kundenservice (m/w/d) role.
Rezi rewrites your resume against Frölich & Kaufmann Verlag und Versand GmbH's job description. Free.
Tailor your resume to this Mitarbeiter/in im Kundenservice (m/w/d) role.
Rezi rewrites your resume against Frölich & Kaufmann Verlag und Versand GmbH's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Mitarbeiter/in im Kundenservice (m/w/d) posting at Frölich & Kaufmann Verlag und Versand GmbH — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Mitarbeiter/in im Kundenservice (m/w/d) posting at Frölich & Kaufmann Verlag und Versand GmbH — free, in seconds.
About the Role
We are seeking a customer-oriented individual for our customer service team. The ideal candidate will reliably resolve customer inquiries, be proficient with digital systems, and actively contribute to improving our e-commerce processes.
Responsibilities
- Serve customers in B2C business via phone, email, online shops, and marketplaces.
- Process orders, answer product and delivery questions, and manage payment inquiries.
- Resolve complaints, returns, exchanges, and other service issues efficiently and professionally.
- Prioritize service requests and coordinate complex cases with relevant departments.
- Manage and respond to customer reviews on review platforms and marketplaces.
- Maintain customer data, create new customer accounts, and handle payment clarification cases.
- Collaborate with external partners and contribute to process and service improvement.
Requirements
- Completed commercial apprenticeship or comparable qualification.
- Ideally, professional experience in customer service, mail order, or e-commerce.
- Strong IT affinity and ability to navigate databases, online shops, and networked systems.
- Experience in marketplace business (e.g., eBay, Amazon, Kaufland, OTTO) is advantageous.
- Openness to new digital tools and proficient use of modern AI applications is advantageous.
- Independent, structured, and solution-oriented work style.
- Excellent customer and service orientation, empathy, and communication skills.
- Very good German language skills, both written and spoken.
Skills
- Customer Service
- E-commerce
- IT Affinity
- Digital Tools
- AI Applications
- Communication Skills
Location
- Berlin
Work Type
- Full-time
- Part-time
- Hybrid
Experience Level
- Professional Experience
Education Level
- Commercial Apprenticeship
- Comparable Qualification
Benefits
- Attractive remuneration
- Flexible working hours
- Employee discounts on assortment
- Opportunities for professional development
About the Company
- Frölich & Kaufmann is a traditional mail-order and e-commerce company within the Ganske publishing group.
- We offer a carefully selected range of products in culture, enjoyment, living, and lifestyle through various sales channels.
- An established company with nearly 50 years of history, actively growing through new brands, products, and e-commerce initiatives.