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About the Role

DXC Technology's Insurance Software and BPS (ISB) is seeking a ServiceNow Smart Apps Architect to provide technical leadership for designing and developing innovative applications on ServiceNow Financial Services Operations (FSO) and the Assure Platform. This role will shape the architecture and technical direction of Smart Apps, creating scalable, secure, reusable, and upgradeable solutions to support insurance business processes and transform technology environments for leading insurers.

Responsibilities

Own Smart App architecture, defining target architecture across ServiceNow FSO, Assure Platform, Assure Orchestration, Insurance Services, integrations, data services, and insurance administration applications.
Establish reusable platform patterns, including reference designs, guardrails, shared components, and standards for consistency, reuse, tenant isolation, security, and upgradeability.
Apply ServiceNow FSO effectively, determining the appropriate use of native capabilities, scoped components, workflow services, configuration, or Assure-specific extensions for insurance use cases.
Design workflow-enabled experiences, guiding responsive user interfaces, workflows, approvals, orchestration flows, events, notifications, and API interactions.
Define integration and data patterns for consuming governed data products, invoking transactional APIs, and integrating with events, messaging, ServiceNow Workflow Data Fabric, and enterprise data platforms.
Govern data products and schema evolution, defining how Smart Apps consume governed data products and manage changes without tight coupling.
Govern DevOps and environment promotion, defining source control, branching, automated testing, configuration capture, approval workflows, rollback practices, and release traceability.
Lead architecture governance through design reviews, decision documentation, exception management, and representation in governance forums.
Enable delivery execution by translating architecture into implementation guidance, acceptance criteria, reference implementations, and backlog direction.
Mentor and influence teams by coaching architects and engineers, reviewing designs, promoting patterns, and building shared understanding.

Requirements

Substantial experience designing enterprise applications, SaaS solutions, or complex software platforms across the full delivery lifecycle.
Demonstrated experience architecting scoped applications, workflow-driven solutions, reusable components, and release practices on ServiceNow.
Working knowledge of ServiceNow Financial Services Operations and its application to insurance-oriented solutions.
Ability to design across ServiceNow, Assure Orchestration, Insurance Services, the Assure Platform, and core insurance administration applications.
Experience designing responsive interfaces, REST APIs, webhooks, event-driven patterns, governed data products, data synchronization, ServiceNow Workflow Data Fabric integrations, security protocols, error handling, and observability.
Experience with Git-based source control, automated pipelines, configuration promotion, testing, approvals, rollback, and release traceability.
Knowledge of tenant isolation, RBAC, identity federation, OAuth, SAML, OIDC, encryption, secrets management, privacy, audit, and least-privilege design.
Ability to explain architecture clearly to diverse audiences and drive decisions across organizational boundaries.
Bachelor’s degree in computer science, information technology, software engineering, or a related discipline, or equivalent relevant professional experience.

Skills

ServiceNow FSO
Assure Platform
ServiceNow Workflow Data Fabric
APIs
Events
Integrations
Enterprise data platforms
Workflow automation
Responsive user experiences
Orchestration flows
Notifications
Data products
Schema evolution
DevOps
Source control
Automated testing
Configuration promotion
Release traceability
Architecture governance
Git-based source control
Tenant isolation
RBAC
Identity federation
OAuth
SAML
OIDC
Encryption
Secrets management
Privacy
Audit
Least-privilege design
ServiceNow CSA
ServiceNow CAD
Certified Application Architect
Certified Technical Architect
Policy administration
Billing
Claims
Servicing
Regulatory operations
Financial services operations
App Engine Studio
Studio
Flow Designer
IntegrationHub
UI Builder
Automated Test Framework
Application Repository
Source control integration
Update governance
Terraform
Scripting
Pipeline orchestration
Platform provisioning
Environment configuration automation
API management
Microservices
Event platforms
Containers
Identity services
Monitoring
Resilient cloud design
AI
Automation
Analytics
Agentic workflow capabilities

Location

United States
Guam
Puerto Rico

Work Type

Hybrid
In-person collaboration

Experience Level

Enterprise architecture experience
ServiceNow architecture expertise
ServiceNow FSO knowledge
Layered platform design
Integration and experience architecture
DevOps and automation
Multi-tenant security
Communication and leadership

Education Level

Bachelor’s degree in computer science, information technology, software engineering, or a related discipline, or equivalent relevant professional experience.
ServiceNow certifications: ServiceNow CSA, CAD, Certified Application Architect, Certified Technical Architect, or comparable credentials are preferred.
Insurance domain experience is preferred.
ServiceNow development tooling experience is preferred.
Infrastructure and deployment automation knowledge is beneficial.
Cloud-native architecture experience is beneficial.
AI and automation awareness is beneficial.

About the Company

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations.
DXC helps organizations harness AI to drive outcomes at a time of exponential change with speed.
DXC has deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions.
DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) is a global market leader in core insurance platforms, delivering solutions across policy administration, claims, billing, analytics, and digital engagement for Life & Annuity, Property & Casualty, and Specialty insurance markets.
DXC believes strong connections and community are key to its success.
DXC's work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
DXC is committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

DXC Technology Company (DXC) is an Equal Opportunity employer.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify.
DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
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DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.