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About the Role
The Detection team within Global Response Operations is focused on identifying, investigating, and understanding emerging on-platform risks that pose harm to our community and businesses. We partner closely with other teams to mitigate these risks. This role requires a passion for risk identification and investigation, leveraging data and detection tooling to build out new team processes.
Responsibilities
- Drive the scoping and development of risk signals for key problem areas.
- Identify emerging risks using on-platform and off-platform signals, through monitoring and analysis.
- Conduct investigations to develop rigorous understanding and knowledge of potential emerging trends and evolving risks in priority areas.
- Work cross-functionally to drive mitigation for identified risk areas, including conducting enforcement on violating trends.
- Build and execute risk detection strategies to support the management of critical events, such as elections and crises.
- Use data and internal tools to identify and investigate potential risk areas and patterns at scale and across abuse types.
- Use quantitative and qualitative research methods to perform root cause analyses on investigative findings or high priority escalations.
- Partner with internal experts to build a rigorous understanding of how, where, and why broad forms of abuse are experienced across the platform.
- Synthesize investigative findings through the creation of analysis and presentations that provide a succinct, coherent narrative assessing risk.
- Influence and support innovation of technology, as well as adoption of technical solutions, that improves our detection capabilities (efficiency, speed, and reduction on language dependence).
Requirements
- Bachelor's degree or equivalent experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations.
- 4+ years of experience in investigations, data analytics or technical systems roles in Trust & Safety or Risk Operations.
- Analytical thinking and problem-solving experience.
- Proficiency in SQL.
- Experience working with complex data sets and aptitude for risk identification and analysis using data skills.
- Experience communicating progress and outputs to both technical and non-technical audiences.
- Willing to work with potentially graphic and objectionable content.
- Demonstrated ability to rapidly prototype solutions - familiarity with a 'build, test, iterate' approach to tooling.
- Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
- Experience with prompt engineering, LLM-based tools, or workflow automation platforms.
- Experience building and operationalizing AI agents, automated workflows, or detection pipelines.
- Experience investigating Ads, eCommerce, payments, financial risks.
- Proficiency in Python, with experience using it for automation, scripting, or building lightweight tools.
- Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
- Experience in risk signal analysis and investigations.
- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.
Skills
- SQL
- Python
- Risk signal analysis
- Investigations
- Data analytics
- Technical systems
- Trust & Safety
- Risk Operations
- Analytical thinking
- Problem-solving
- Risk identification
- Risk analysis
- Communication
- Prototyping
- AI tools integration
- Prompt engineering
- LLM-based tools
- Workflow automation
- AI agents
- Automated workflows
- Detection pipelines
- Ads risk investigation
- eCommerce risk investigation
- Payments risk investigation
- Financial risk investigation
- Automation
- Scripting
- Lightweight tool building
- Responsible AI practices
- Ethical AI practices
- Bias mitigation
- Quality and accuracy reviews
- AI skill development
- Context engineering
- Agent orchestration
Location
- Remote
Work Type
- Full-time
Experience Level
- 4+ years
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $100,000/year to $143,000/year
Benefits
- Bonus
- Equity
- Benefits
About the Company
- The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community.
- By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta Platforms, Inc.