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About the Role
The Area Manager, Self Storage is responsible for leading facility-level operations and execution across a designated portfolio of self-storage sites. The role focuses on driving occupancy growth, delivering an exceptional customer experience, and embedding consistent, scalable operating practices across assigned facilities.
Responsibilities
- Lead day-to-day operations across assigned self-storage facilities, ensuring service consistency, safety, and compliance with company standards.
- Conduct regular site visits to assess operational performance, customer experience, and adherence to policies and procedures.
- Respond to operational escalations and after-hours emergencies as required.
- Support the implementation of standardized operating practices across facilities while remaining responsive to site-level needs.
- Execute operational initiatives arising from enterprise strategy, acquisitions, or process improvement programs.
- Drive facility-level execution of growth initiatives to increase occupancy, revenue, and customer retention across assigned sites.
- Support the stabilization and performance improvement of sites through strong operational execution.
- Monitor occupancy trends, leasing activity, and customer feedback to identify risks and opportunities, taking corrective action as needed.
- Partner with Marketing and Operations Support to ensure demand-generation initiatives are operationally executable at the facility level.
- Contribute operational insights and recommendations to support portfolio-wide growth planning and prioritization.
- Provide coaching and day-to-day performance guidance to Site Managers in line with established performance expectations.
- Support performance management conversations by identifying issues, providing operational feedback, and partnering with HR on next steps.
- Participate in interviews and onboarding for facility roles, providing operational input and recommendations.
- Reinforce consistent application of policies and practices at the site level in partnership with HR.
- Escalate employee relations matters, policy interpretation, and formal HR processes to Human Resources.
- Support the Director as the primary interface between self-storage facilities and Head Office teams; liaise directly with Marketing & Communications and Finance on store-level promotion rollouts, campaign execution, and budget matters as needed.
- Communicate site-level needs, constraints, and priorities to the Director to ensure Head Office partners can provide effective support.
- Ensure clear, timely communication of corporate initiatives to Site Managers.
- Monitor individual store budgets across assigned facilities, flagging variances and cost concerns to the Director.
- Support Store Managers in vendor relationships at the facility level; escalate vendor agreements or issues requiring broader coordination to the Director, Legal, Finance, or Procurement as appropriate.
- Support cost discipline and budget adherence at the facility level.
- Ensure accurate and timely operational reporting from assigned facilities.
- Identify and escalate operational risks, compliance issues, or performance gaps to the Director, Self Storage Operations.
- Support post-acquisition integration initiatives at the facility level in partnership with centralized teams.
- Uphold QuadReal's values and operating standards across all sites.
Requirements
- 5+ years of operations experience, with at least 2 years in a multi-site or supervisory role.
- Self-storage, retail, or property operations experience preferred.
- Strong leadership and team development skills with a track record of coaching site-level teams to performance.
- Solid understanding of operational performance drivers including occupancy management, customer experience, and cost control.
- Excellent communication skills with the ability to work effectively across field and Head Office environments.
- Proficiency in property management or operations software.
- Self-storage platform experience (e.g., Sitelink, storEDGE) is an asset.
- Valid driver's licence.
- Ability to travel regularly to facility locations Across Ontario, Including Toronto and the GTA.
- Candidates must be legally authorized to work in Canada.
- Company does not provide work permit sponsorship for this role.
Skills
- Leadership
- Team development
- Coaching
- Occupancy management
- Customer experience
- Cost control
- Communication
- Property management software
- Self-storage platform experience
Location
- Ontario
- Toronto
- GTA
Work Type
- Full-time
Experience Level
- 5+ years of operations experience
- 2+ years in a multi-site or supervisory role
Education Level
- Post-secondary education in Business, Operations, or a related field
- Equivalent experience considered
Salary/Compensations
- $90,000-$100,000
Benefits
- Performance-based incentive plan
- Comprehensive health & dental benefits
- Pension plan
- Paid time off
About the Company
- QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia.
- With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs.
- Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers.
- QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia.
- Its assets under management are $98.5 billion.
- From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets.
- QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
- QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
- QuadReal: Excellence lives here.
Equal Opportunity
- We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community.
- Applicants may be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
- We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
- QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.