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About the Role
As a key member of the Firm’s national team, the Manager, Office Services & Facilities is responsible for managing the day-to-day operations of the Office Services team in the assigned office and ensuring the delivery of service excellence. This position is also responsible for local facilities management and works with the building landlord/management, trades people and other contractors and consultants to ensure the smooth operation of the office facilities and related services.
Responsibilities
- Manage the day-to-day operations of the Office Services team.
- Ensure the delivery of service excellence.
- Manage local facilities and liaise with building management, trades, contractors, and consultants.
- Lead, develop, and motivate diverse Office Services and Facilities teams.
- Create an inclusive and engaged work environment through coaching and performance management.
- Build trust with stakeholders and manage competing priorities.
- Manage and coordinate the local purchase of office supplies, furniture, and equipment.
- Liaise with local vendors and suppliers, sourcing new suppliers as needed.
- Manage and coordinate general office and furniture maintenance, repair, and servicing.
- Act as the day-to-day liaison with building management.
- Oversee and manage premises coordination, including office moves and new furniture installs.
- Maintain bookable spaces with proper equipment setup and cleanliness standards.
- Process invoices for supplies and equipment and seek approval.
- Assist in the preparation and maintenance of the annual local office budget and report monthly on expenses.
- Reconcile monthly expenses.
- Oversee the office business continuity plan, safety compliance, and emergency evacuation program.
- Manage the security access card system and ensure documentation is current.
- Coordinate Office Services team schedules to ensure coverage.
- Handle overflow work within the department during team absences and busy periods.
Requirements
- University bachelor’s degree and/or community college diploma.
- Minimum 7 years of working experience.
- At least 5 years of people management/supervisory experience.
- Previous office management/facilities experience, preferably in a law firm or professional services environment.
- JHSC Certified.
- Proven ability to effectively manage health and safety program and procedures.
- Proven ability to lead emergency response teams.
- Collaborative leadership style with a focus on delivering service excellence.
- Strong MS Office skills in Word, Excel, PowerPoint and Outlook.
- Professional deportment to represent the firm to internal and external clients.
- Adept at managing sensitive employee relations matters.
- Excellent organization and planning skills and experience.
- Adept at analyzing and synthesizing data for use in determining effectiveness of services, suppliers and creating reports and recommendations.
- Innovative problem-solving and strong critical thinking abilities.
- Excellent written and verbal communication skills, including engaging presentation skills.
- Strong project and change management skills with the ability to create, execute, monitor and communicate on priorities and budgets.
- Proven ability to build and manage positive professional relationships both internally and externally.
- Work hours flexibility including on-call and after-hours work as required.
Skills
- People management
- Verbal communication
- Written communication
- Organizational skills
- Health and safety program management
- MS Office (Word, Excel, PowerPoint, Outlook)
- Project management
- Change management
- Problem-solving
- Critical thinking
- Presentation skills
Location
- Toronto Office
Work Type
- Full-time
Experience Level
- Minimum 7 years of working experience
- At least 5 years of people management/supervisory experience
Education Level
- University bachelor’s degree
- Community college diploma
Salary/Compensations
- $98,121 - $122,651
Benefits
- Comprehensive Benefits package
- Health Care
- Dental Care
- Vision Care
- Employee Assistance Program
- Life Insurance
- Short Term Disability Insurance
- Long Term Disability Insurance
- 3+ Weeks’ Vacation
- 10 Personal Days
- Maternity Leave Top-up
- Firm matching Group Retirement Savings plan
- Individual TFSA
- Wellness spending account
- Professional Development opportunities
- Employee appreciation events
- Charitable giving programs
About the Company
- Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country.
- The firm supports, grows, and impacts communities through its work, helping entrepreneurs, companies, and professionals shape and build the Canadian economy.
- Miller Thomson puts its people first, providing opportunities to influence career, community, and workplace with the support of a national organization.
- The culture emphasizes teamwork, collaboration, individuality, and a friendly, safe, and supportive environment.
Equal Opportunity
- Miller Thomson is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.
- Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.