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About the Role
Act as the primary operational and technical anchor for field collection shifts, overseeing dispatch, verifying inspection compliance, providing real-time field troubleshooting, and reporting shift metrics and blockers.
Responsibilities
- Direct start-of-shift check-ins, assign routes/schedules, monitor field progress, and manage schedule adjustments.
- Review and verify pre- and post-trip vehicle and hardware inspections to ensure equipment readiness and protocol compliance.
- Act as the first line of contact for mid-shift technical escalations; troubleshoot hardware, software, or sensor issues in the field.
- Document hardware errors, system anomalies, lost collection time, and route blockers in tracking platforms.
- Deliver structured end-of-shift debriefs directly to the Program Manager.
- Serve as a subject matter expert for Validation Specialists, answering protocol questions, guiding data logging, and escalating issues.
Requirements
- 2+ years in technical support, fleet coordination, or field operations with experience acting as a lead or senior point-of-contact.
- Valid U.S. Driver's License with 3+ years of clean driving history.
- Strong comfort troubleshooting hardware/software under operational constraints.
- Basic familiarity with Linux command-line is highly preferred.
- High attention to detail regarding checklist verification, safety protocols, and clear documentation.
- Strong written communication skills for technical issue logging and manager debriefs.
- Proficiency with Google Workspace and ticketing systems.
- Ability to lift up to 50 lbs.
- Flexibility to work variable shift schedules (mornings, evenings, nights, weekends).
- Prior experience as a Shift Lead, Team Lead, Dispatcher, or similar operational coordinator (3+ years).
Skills
- Technical Support
- Fleet Coordination
- Field Operations
- Hardware Troubleshooting
- Software Troubleshooting
- Linux Command-Line
- Process Discipline
- Documentation
- Written Communication
- Google Workspace
- Ticketing Systems
Location
- Austin, TX
Work Type
- Onsite
- Full-time
Experience Level
- Lead
- Senior
Benefits
- Health insurance
- Paid time off