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About the Role
StubHub is seeking a Marketing Operations Associate to capitalize on impactful marketing moments by delivering timely, relevant email and push campaigns that drive fan engagement and business impact. This role involves owning the planning, prioritization, and execution of event campaigns, balancing a planned marketing calendar with real-time opportunities. You will also help shape the Direct Marketing team's operations by identifying opportunities to streamline workflows, improve campaign quality, and reduce manual effort through partnerships with Product, Data, and Engineering.
Responsibilities
- Own the end-to-end execution of email and push campaigns, from opportunity assessment and prioritization through briefing, production, QA, launch, and performance review.
- Manage the marketing calendar, balancing planned campaigns around major events with high-value opportunities that emerge in real time.
- Identify and prioritize campaign opportunities using event signals, audience relevance, business impact, and timing.
- Partner with cross-functional stakeholders to coordinate campaign requests, manage dependencies, and ensure timely, high-quality execution.
- Improve campaign workflows, templates, QA processes, and documentation to increase execution speed, consistency, and quality.
- Identify repetitive manual tasks and collaborate with Product, Data, and Engineering to develop existing and new scalable tooling and automation.
- Help transition the team to new processes and tooling. Gather feedback to improve solutions and ensure adoption.
- Monitor campaign performance and identify opportunities to improve targeting, creative, timing, and execution.
- Partner with the team to propose and execute experiments to improve campaign effectiveness and inform future strategy.
Requirements
- 3+ years of experience in marketing operations, campaign management, program management, or a related field.
- Experience managing complex campaign calendars, operational workflows, or cross-functional programs in fast-paced environments.
- Strong project management skills, with the ability to coordinate multiple campaigns, stakeholders, deadlines, and dependencies simultaneously.
- Exceptional attention to detail and operational rigor, particularly around campaign setup, quality assurance, and execution.
- Strong prioritization and analytical judgment, with the ability to evaluate opportunities based on business impact, customer relevance, and urgency.
- Comfort navigating ambiguity, responding to time-sensitive opportunities, and balancing speed with quality.
- Clear communication skills and a collaborative approach to solving cross-functional challenges.
- A strong sense of ownership and bias for action; the ideal candidate is always seeking continuous improvement and measurable business impact.
- Comfort working with performance data and using metrics to inform decisions.
Skills
- Email campaign execution
- Push campaign execution
- SMS campaign execution
- CRM campaigns
- Audience segmentation
- Personalization
- A/B testing
- Campaign performance measurement
- Workflow automation
- Tooling design
- Process design
- SQL
- Analytics tools
Location
- New York, NY
- Century City, CA
- Aliso Viejo, CA
Work Type
- Hybrid
Experience Level
- 3+ years of experience
Salary/Compensations
- $85,000—$115,000 USD
Benefits
- Accelerated Growth Environment
- Autonomy to lead experiments and tests on a massive scale
- Top Tier Compensation Package
- Competitive base, equity, and upside
- Unlimited Flex Time Off
- Comprehensive Benefits Package
- 401k
- Premium Health, Vision, and Dental Insurance option
- Paid parental leave
About the Company
- StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere.
- Services customers in 195 countries in 33 languages and 49 available currencies.
- Offers more than 300 million tickets available annually on its platform to events around the world.
- Provides the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
Equal Opportunity
- We are an equal opportunity employer and value diversity on our team.
- We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.