Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Community Liaison Field Ambassador Graduate role.
Rezi rewrites your resume against GHD Group Pty Ltd's job description. Free.
Tailor your resume to this Community Liaison Field Ambassador Graduate role.
Rezi rewrites your resume against GHD Group Pty Ltd's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Community Liaison Field Ambassador Graduate posting at GHD Group Pty Ltd — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Community Liaison Field Ambassador Graduate posting at GHD Group Pty Ltd — free, in seconds.
About the Role
GHD is seeking a Community Liaison Field Ambassador Graduate to join our Strategic Communications, Engagement and Communities team. In this role, you will be the primary representative during active construction projects, facilitating communication between residents, business owners, elected officials, the project team, client, and contractors. The position requires strong customer service skills, the ability to manage challenging conversations, and an approachable, positive professional attitude. Knowledge of municipal construction practices for sewer, watermain and road construction is an asset.
Responsibilities
- Serve as an accessible public information liaison for all construction field projects.
- Prepare and deliver construction-related public notices prior to work.
- Collaborate with residents, institutions, and businesses to identify and resolve issues such as noise, dust, property damage, and water service interruptions.
- Develop rapport with internal/external construction teams, local residents, business owners, elected officials, and other stakeholders.
- Apply sound judgment in escalating/de-escalating issues to support amicable resolution.
- Lead pre-construction meetings and site walks with relevant stakeholders.
- Prepare for and participate in construction-related meetings, presenting on and supporting the resolution of community issues.
- Conduct visits to residents, institutions, and businesses to identify and expedite resolution of issues.
- De-escalate issues and escalate to senior staff when necessary.
- Visit residents, institutions, and businesses in person and serve as a point of contact for concerns.
- Address queries regarding construction timelines and potential impacts on residents' properties.
- Work with residents on solutions to mitigate negative impacts.
- Conduct site visits and provide coordination support for resolving community issues involving multiple contractors, City staff, 311, councilors, and other projects.
- Assess complaints and determine the appropriate party and timing for addressing issues.
- Attend pre-construction and construction progress meetings for coordination.
- Present issues to construction teams and City staff, discuss solutions to prevent delays, and follow up on resolutions.
- Prepare, maintain, and distribute a monthly “Community Issues/Resolution Report” with detailed information and evidence.
- Provide monthly updates to the project team, including detailed reports and status updates on construction issues.
- Support the GHD design team in coordinating site visits with diverse stakeholders for service investigations.
Requirements
- Post-secondary education in communications, planning, social sciences or equivalent experience.
- 0-2 Years of experience related to the role.
- Strong written and verbal communication skills.
- Energetic and approachable personality.
- Ability to multi-task and prioritize project tasks in a fast-paced environment.
- Collaborative mindset, comfortable working with creative teams and technical professionals.
- Ability to translate technical content for public audiences.
- Class G driver’s license and access to a vehicle.
Skills
- Customer service
- Communication
- Conflict resolution
- Public relations
- Stakeholder management
- Project coordination
- Reporting
Location
- Greater Toronto Area
Work Type
- Hybrid
Experience Level
- 0-2 Years
Education Level
- Post-secondary education in communications, planning, social sciences or equivalent experience
- IAP2 Certification considered an asset
Salary/Compensations
- $65,000
About the Company
- GHD is a global professional services company that leads through engineering, architecture, and construction expertise.
- We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
- The Power of Commitment is our brand promise.
- We are determined to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come.
Equal Opportunity
- As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce.
- GHD is an equal opportunity employer.
- Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.