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About the Role
Respond to and resolve service calls, provide technical support, and troubleshoot issues for Honeywell’s HVAC, automation controls, life safety, fire, and security systems. Responsibilities include technical delivery of small service jobs, preventative maintenance, customer training, and installations, along with ensuring accurate and timely completion of paperwork with minimal supervision.
Responsibilities
- Verify system functional performance to ensure proper operations according to contract requirements, including testing, calibrating, and verifying system and peripheral device operations as per preventative maintenance schedule.
- Complete documentation of all work done, including all readings and offsets.
- Perform system backups and install appropriate updates and patches.
- Maintain customer system documentation with any configuration or model changes.
- Respond to emergency service calls as required.
- Stay informed about changes and new developments in product and preventive maintenance techniques.
- Perform duties outside of normal working hours as required.
- Promote, build, and maintain good customer relations.
- Keep Supervisor informed of customer requirements, systems status, and actual, potential, or perceived customer problems.
- Demonstrate systems and provide training to customers as required.
- Be aware of service contract scope of service, equipment coverages, and requirements.
- Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment.
- Be responsible for Honeywell’s assets such as tools, software, and site database.
- Keep documentation and paperwork up-to-date.
- Perform real-time job reporting.
Requirements
- 1 or more years of customer or field service experience.
- Post-secondary education.
- Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act.
- Valid G Driver License.
Skills
- Previous customer service experience
- IT experience (networking)
- Fire Safety (CFAA)
- Good written and oral communication
- Ability to follow instructions and identify mistakes
- Good presentation skills.
Location
- London, Ontario
Work Type
- Full-time
Experience Level
- 1 or more years of customer or field service experience
Education Level
- Post-secondary education
- Bachelor’s degree or technical/professional certificate
Salary/Compensations
- $60,000 to $75,000
About the Company
- Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Equal Opportunity
- Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy), disability, protected veteran status, or any other legally protected status.