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About the Role
Hallmark Aviation is seeking an Airline Account Manager to provide exceptional service to world-class international airlines at SFO airport. This role leads airline operational and administrative processes, coordinating with clients to meet high-quality standards.
Responsibilities
- Maximize airline account revenues and profitability; control the budget for labor costs and allocation.
- Ensure airline account operates according to schedule and service level agreements.
- Oversee long-term manpower needs analysis and groom potential leaders.
- Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system.
- Develop and cultivate strong customer relations and retention.
- Support, hire, and train the airline account team; coordinate between Human Resources, Training, and Quality Assurance departments.
- Provide hands-on supervision of staff and delegate workload.
- Provide direct customer relations support.
- Ensure cross-training of staff members and monitor mandatory training.
- Administer performance recognition and reward programs.
- Carry out disciplinary action and motivational activities.
- Process promotion, demotion, and termination paperwork.
- Enforce company policies and procedures, including safety, security, and uniform & grooming standards.
Requirements
- Must have previous airline experience.
- Management experience is a plus.
- Proven leadership abilities and organizational skills.
- Familiarity with the Aviation industry or B2B sales.
- Ticketing experience and passenger service experience.
- Proficiency in PC basics (Outlook, Microsoft Word, PowerPoint, Excel, Adobe PDF, etc.).
- Excellent interpersonal, coaching, and counseling skills.
- Self-driven focus on customer and client satisfaction.
- Ability to excel under pressure of meeting extreme deadlines.
- Effective communication skills, both verbal and written.
- Experience in planning rosters and monitoring work schedules.
- Ability to solve daily problems and make quick decisions within the operation.
- Ability to work varied hours and be flexible to travel if needed.
- At least 18 years old.
- High School Diploma or G.E.D.
- English proficiency; other languages may be required.
- Basic Math Skills: Adding, Subtracting, Division, and Multiplying.
- Computer Literate.
- Able to stand, bend, squat, reach, grasp, and pick up items.
- Occasional lifting of 23 kg; 32 kg with assistance.
- Reading and comprehension of reference materials, instructions, policies, and procedures.
- Valid US work authorization.
- Professional demeanor and exceptional presentation.
- Flexible schedule and availability.
- Background Check and Fingerprinting required.
- Drug Screen required on day of hire.
Skills
- Leadership
- Organization
- Aviation industry knowledge
- Ticketing
- Passenger service
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Adobe PDF
- Interpersonal skills
- Coaching
- Counseling
- Customer satisfaction
- Client satisfaction
- Working under pressure
- Effective communication (verbal and written)
- Roster planning
- Work schedule monitoring
- Problem-solving
- Decision-making
- Flexibility
- Travel adaptability
- Basic Math Skills
- Computer Literacy
- Physical stamina (standing, bending, squatting, reaching, grasping, lifting)
Location
- SFO airport
Work Type
- Full-time
Experience Level
- Previous airline experience required
- Management experience a plus
Education Level
- High School Diploma or G.E.D.
About the Company
- Hallmark Aviation provides exceptional service to world-class international airlines.