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About the Role

The Senior Director of Program Operations and Workforce Development is the senior operating leader of HOPE’s program department and the day-to-day counterpart to the Chief Program Officer. This role requires high-level experience in environmental sustainability, the green economy, stakeholder engagement, and operations and outcome management in workforce development. The Senior Director is accountable for the department’s daily performance, meeting and exceeding job placement and retention goals, and standardizing operations across two sites.

Responsibilities

Provide day-to-day direction to managers, run department meetings, and resolve cross-unit issues.
Make operational decisions within approved policy and budget, and escalate strategic changes.
Monitor placement and retention performance weekly by unit, site, cohort, and training track.
Coordinate the participant pipeline from outreach through retention.
Align employment, business development, and unit staff on job orders and candidate readiness.
Diagnose missed targets and direct corrective action.
Own the Program Operating Guide, ensuring documented standards across sites and tracks.
Lead the design and rollout of core operating tools, such as program calendars and job matching tools.
Ensure program and employer data in Salesforce and Lattice is complete, accurate, and current.
Maintain the monthly program dashboard.
Contribute outcome data and documentation to funder reports, proposals, and audits.
Support the Chief Program Officer in preparing board and funder materials.
Help develop employer, training, and funder partnerships with a focus on the green economy.
Partner with unit leads and Human Resources on hiring, onboarding, professional development, and performance management for program staff.
Represent the Chief Program Officer's office in cross-departmental work and at external meetings.
Perform other related duties as assigned.

Requirements

Experience in environmental sustainability, clean energy, green infrastructure, or building efficiency.
Deep knowledge of the New York City workforce development landscape.
Established network of employer, training, funder, and government partners.
Ten or more years of progressive experience in workforce development.
At least five years at a director level or above leading multi-unit teams with accountability for placement and retention outcomes.
Demonstrated success meeting or exceeding job placement and retention targets across multiple programs or sites.
Experience leading through matrixed authority and driving change across teams.
Demonstrated experience writing and implementing standard operating procedures or operating manuals for a non-technical audience.
Hands-on Salesforce experience including reports, data quality management, and de-duplication.
Advanced Excel and Google Sheets skills for building durable trackers and dashboards.
Strong facilitation skills with the ability to run working sessions with senior staff and achieve clear decisions.
Excellent written and oral communication skills.
Sound judgment in handling sensitive participant and personnel information.
Problem solver, flexible, adaptable, and a strong team player who works well independently.
Bachelor’s degree or equivalent professional experience.

Skills

Environmental sustainability
Green economy
Stakeholder engagement
Operations management
Outcome management
Workforce development
Salesforce
Excel
Google Sheets
Facilitation
Written communication
Oral communication
Problem-solving
Adaptability
Teamwork

Location

Brooklyn, NY
Bronx, NY

Work Type

On-site
Full-time

Experience Level

Senior level
Director level
10+ years of experience
5+ years of management experience

Education Level

Bachelor's degree or equivalent professional experience

Salary/Compensations

$120,000.00 - $130,000.00 per year

Benefits

Healthcare
Vision insurance
Dental insurance
Retirement plan
Competitive vacation
Half-day Fridays during July and August
12 paid holidays

About the Company

The HOPE Program (HOPE) empowers New Yorkers to build stronger futures through comprehensive training, employment, career advancement, and lifelong support.
For forty years, HOPE has stood as a pillar for individuals facing systemic barriers to economic opportunity.
Our vision of a Home Of Prosperity and Empowerment goes beyond traditional job placement by preparing participants for sustainable careers and addressing systemic challenges in underserved neighborhoods.
Through our signature workforce development initiatives and holistic support services, we help participants navigate the challenges of unemployment, underemployment, and financial instability.
Our employees embody HOPE’s core values-Heart, Opportunity, Purpose-Driven, and Excellence-by embracing a growth mindset, showing empathy, and remaining deeply committed to the individuals we serve.
We are committed to breaking the cycles of poverty and exclusion that impact so many in our city.

Equal Opportunity

The HOPE Program is an equal opportunity employer.