Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Operations Specialist - Enablement role.
Rezi rewrites your resume against Multiverse's job description. Free.
Tailor your resume to this Operations Specialist - Enablement role.
Rezi rewrites your resume against Multiverse's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Specialist - Enablement posting at Multiverse — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Specialist - Enablement posting at Multiverse — free, in seconds.
About the Role
The Operations Specialist will support the Coach & Instructor Enablement Team, aiming to enhance the delivery organization's effectiveness in learner retention and successful outcomes. This role involves coordinating onboarding and ongoing training, managing enablement initiatives, supporting the Senior Coach and Instructor pool, and providing operational assistance to the enablement team.
Responsibilities
- Coordinate onboarding and on-going training for coaches and instructors, including scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, and chasing as needed.
- Own enablement initiatives/projects end to end, ensuring timely and appropriate training for coaches and instructors.
- Manage the shared Senior Coach and Instructor pool day to day, allocating their time across various enablement workstreams.
- Provide operational support to the enablement team, ensuring data and enablement inputs are ready for monthly quality calibrations.
- Maintain a record of champions and buddies and their supported areas to prevent loss of delegated work.
- Manage the enablement content library and communications, including version control, retiring old material, release notes, and reminders.
- Report regularly to Senior Managers and Delivery Managers, and assist in preparing for MBRs and QBRs.
Requirements
- 2–4 years of experience in an Operations, Project Management, or Customer Success function, ideally in a fast-paced, tech-enabled environment.
- Passion for using data to solve problems and ability to build dashboards or reports.
- Experience designing and implementing processes or playbooks that improved team performance and operational consistency.
- Strong collaboration, clear communication, and confidence in navigating ambiguity.
- Ability to take initiative and drive work forward without waiting for direction.
- Thrives in a dynamic environment, balancing long-term improvements with short-term needs.
- Consistently delivers to a high standard.
- Empathetic and mission-driven, motivated by helping learners succeed and supporting coaches.
- Commitment to safeguarding and promoting the welfare of learners.
- Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
- For roles involving Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.
- Applicants are required to declare any convictions, cautions, reprimands, and final warnings for roles involving Regulated Activity.
Skills
- Data analysis
- Dashboard creation
- Report building
- Process design
- Process implementation
- Collaboration
- Clear communication
- Ambiguity navigation
- Initiative
- Time management
- Operational support
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 2-4 years
Benefits
- 27 days holiday
- 5 additional days off (1 life event day, 2 volunteer days, 2 company-wide wellbeing days)
- 8 bank holidays per year
- Private medical Insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership & wellness resources through Wellhub
- Access to Spill - all in one mental health support
- Hybrid work offering (collaborate in the office three days per week)
- Work-from-anywhere scheme (up to 10 days per year)
- Weekly catch-ups
- Seasonal celebrations
- Stocked kitchen
About the Company
- Multiverse is the upskilling platform for AI and Tech adoption, partnering with 1,500+ companies to deliver learning that transforms the workforce.
- Their upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
- Learners have driven $2bn+ ROI for their employers.
- In April 2026, Multiverse announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst.
- The company has an increased valuation of $2.1bn, making it Europe’s first EdTech double unicorn.
- With a strong operational footprint and 800+ employees, Multiverse has ambitious plans to continue scaling.
- They are building a world where tech skills unlock people’s potential and output.
Equal Opportunity
- We’re an equal opportunities employer. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
- Multiverse is committed to safeguarding and promoting the welfare of our learners.
- All employees are expected to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies.