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About the Role
The Industrial Generator Field Service Technician 1 is responsible for the maintenance, troubleshooting, repair, and optimization of gas/diesel engines to ensure their safe, efficient, and reliable operation. This role involves performing scheduled and unscheduled service activities on-site or at customer locations, diagnosing mechanical and electrical issues, and ensuring compliance with environmental and safety standards.
Responsibilities
- Support service coordination for customer calls or requests, prepare service orders, warranty or goodwill claims and process spare parts administrative and commercial administrative.
- Manage and own Genuine Parts and tools orders after handover from Sales to service coordination, ensuring efficient correspondence with customers and Olympian internal.
- Prepare service orders for invoicing by collecting all needed data, invoices, and labor sheets, and manage spare parts returns.
- Maintain Service Shop documentation changes, collect new technical information from Service Library and share within service coordination.
- Control invoicing and closing orders according to offers prices and customer conditions.
- Support Service Warehouse Manager with stock inventory process or audits.
- Perform standard preventative maintenance tasks according to manufacturer specifications.
- Perform on-site service activities on Olympian Products.
- Analyze and resolve faults on Olympian Equipment on customer sites using diagnostic software and corresponding special tools and measuring instruments.
- Prepare detailed service reports, inspection protocols, and picture documentation for internal and external reporting.
- Prepare documentation folders and forward to designated Service Area Manager for further use.
- Utilize internal and external training opportunities to stay up-to-date on technical innovations and circulars.
- Provide technical advice and training to end-customers and Channel partners.
- Ensure customer satisfaction through professional conduct and solution-oriented work.
- Provide technical support for Olympian employees by conducting remote support on Olympian equipment and assisting with technical issues.
- Plan and execute work preparation and post-work follow-up.
- Maintain company vehicles, tools, and spare parts.
- Conduct routine system testing, load-bank testing (under supervision), and operational checks.
- Assist senior technicians with diagnosing mechanical and electrical issues, including fuel, cooling, and starting systems.
- Diagnose and repair electrical faults.
- Perform basic generator commissioning, start ups, and integration with ATS.
- Respond to basic service calls and support emergency after-hours work as needed.
- Learn to interpret wiring diagrams, schematics, and technical manuals.
Requirements
- Requires a high school diploma or equivalent.
- Valid driver’s license and ability to meet background, drug, and medical requirements.
- Accuracy, organization, customer service, and accustomed to travel.
- Frequently required to stand and reach with hands and arms.
- Frequently lift and/or move up to 50 pounds.
- Specific vision abilities required include close, distance, color, and peripheral vision.
- Frequently exposed to moving mechanical parts and outside weather conditions.
- Noise Level: Moderate, occasionally severe.
- Required to wear Personal Protective Equipment (PPE), including steel-toed safety shoes, safety glasses, and Arc Flash suit.
- Travel requirement of 10-20% (Outside local area) is required.
- Overtime is based on business needs.
- Company Service Trucks will be assigned to employees based on qualifications and business needs.
- Position may require Special Government Clearance: Passing a US Government background check may be required.
- Any offer of employment is conditioned upon the successful completion of a drug screen.
- Visa sponsorship is not available for this position.
Skills
- Customer Focus
- Service Excellence
- Effective Communications
- Problem Solving
- Relationship Management
- Technical Excellence
- NFPA70E
- OSHA10
Location
- On-site
Work Type
- Full-time
- Onsite
Experience Level
- 1-3 years of related experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $72,360.00 - $108,540.00
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- Company phone
- Company Credit Card
- Company Vehicle (including insurance, towing, and personal use)
About the Company
- When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
- Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
Equal Opportunity
- Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.