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About the Role

The Industrial Generator Field Service Technician 2 is responsible for the maintenance, troubleshooting, repair, and optimization of gas/diesel engines to ensure their safe, efficient, and reliable operation. This role involves performing scheduled and unscheduled service activities on-site or at customer locations, diagnosing mechanical and electrical issues, and ensuring compliance with environmental and safety standards.

Responsibilities

Support service coordination for customer calls or customer requests, prepare service orders, warranty or goodwill claims and process spare parts administrative and commercial administrative.
Manage and own Genuine Parts and tools orders after handover of Sales to service coordination and ensure efficient correspondence with customers and Olympian internal.
Prepare service orders for invoicing by Service admin team, by collecting all needed data, invoices, labor sheets and manage spare parts returns.
Maintain Service Shop documentation changes, collect new technical information from Service Library and share within service coordination.
Control of invoicing and closing orders accordingly offers prices and customer conditions.
Support Service Warehouse Manager with stock inventory process or audits.
Perform standard preventative maintenance task according to manufacturer specifications.
Perform on-site service activities on Olympian Products.
Analyze and resolve faults on Olympian Equipment on customer sites, by using diagnostic software and corresponding special tools and measuring instruments.
Prepare detailed service reports, inspection protocols, picture documentation for internal and external reporting purposes.
Prepare documentation folder and forward to designated Service Area Manager for activities for further use in time.
Use internal and external training opportunities and stay up to date to technical innovations and circulars.
Provide technical advice and trainings to end-costumer and Channel partners.
Ensure customer satisfaction through professional conduct and solution-oriented work.
Provide technical support for Olympian employees by conducting remote support on Olympian equipment and assist Olympian employees in technical issues.
Planning and execution of work preparation and post-work follow-up.
Maintenance of company vehicles, tools, and spare parts.
Conduct routine system testing, load-bank testing (under supervision), and operational checks.
Assist senior technicians with diagnosing mechanical and electrical issues, including fuel, cooling, and starting systems.
Diagnose and repair electrical faults.
Perform advanced generator commissioning, start ups, and integration with ATS.
Respond to advanced service calls and support emergency after-hours work as needed.
Learn to interpret wiring diagrams, schematics, and technical manuals.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Safety Qualification: NFPA70E and OSHA10
Requires a high school diploma or equivalent.
Valid driver’s license and ability to meet background, drug, and medical requirements.
Accuracy, organization, customer service, and used to travel.
Frequently required to stand and reach with hands and arms.
Frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close, distance, color, and peripheral vision.
Frequently exposed to moving mechanical parts and outside weather conditions.
Noise Level: Moderate, occasionally severe.
Required to wear Personal Protective Equipment (PPE), including, but not limited to, steel-toed safety shoes, safety glasses, and Arc Flash suit.
Travel of 10-20% (Outside local area) is required.
Overtime is based on business needs.
Position may require Special Government Clearance: Passing a US Government background check may be required as a job requirement.
Any offer of employment is conditioned upon the successful completion of a drug screen.

Skills

Gas/diesel engine maintenance, troubleshooting, and repair
On-site service activities
Mechanical and electrical issue diagnosis
Environmental and safety standards compliance
Customer service
Technical advice and training
Remote support
System testing
Load-bank testing
Generator commissioning
ATS integration
Wiring diagram interpretation
Schematic interpretation
Technical manual interpretation

Location

On-site

Work Type

Onsite
Full-time

Experience Level

2-4 years of related experience

Education Level

High school diploma or equivalent

Salary/Compensations

$81,370.00 - $122,060.00

Benefits

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
Company phone
Company Credit Card
Company Vehicle (including insurance, towing, and personal use)

About the Company

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers.
EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more.
With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands.
We’re committed to providing sustainable and reliable solutions to our customers.
Join our team to help build a better, more sustainable world for future generations!

Equal Opportunity

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.