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About the Role
The Agentforce Life Sciences (AFLS) Product Liaison Director improves customer software implementation outcomes by developing and implementing best practices and tools that accelerate product implementations and enhance quality. This role acts as a key liaison between Salesforce Professional Services, Partners, Customers, and the Product Team, bringing product and industry expertise to customer engagements.
Responsibilities
- Develop AI-centric solutions and methods, including AI-driven playbooks and automation tools, that accelerate customer migration from Veeva Vault to Agentforce Life Sciences and reduce manual effort in complex integrations.
- Scale AFLS product and industry expertise across Salesforce and our Partner ecosystem through reusable assets, reference architectures, training modules, and enablement workshops for Professional Services teams and SI partners.
- Serve as the primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams.
- Lead technical discovery and solution analyses for high-priority user stories, partner with Product Management to prioritize enhancements, and publish solution blueprints and best practices that minimize bespoke customization.
Requirements
- 12+ years of Life Sciences Industry software implementation and integration experience.
- Focused expertise in implementing Veeva Vault CRM.
- Experience developing software implementation best practices, methodologies, and tools that improve outcomes.
Skills
- AI platforms (e.g. Claude, ChatGPT, Cursor.ai)
- Software development management
Experience Level
- 12+ years
Benefits
- Benefits and resources support you to find balance and be your best.
- AI agents accelerate your impact so you can do your best.
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
- We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.